Guest Experience Manager

Guest Experience Manager

Where: Woodbridge

Contracted hours: Full Time

Job Type: Permanent

Pay: £33,628.00, Per Annum

Optional Accommodation: Yes

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- Permanent contract

- Earn up to £33,628 per annum

Do you love leading teams to deliver exceptional guest experiences?

Ready for a new adventure? [Employer hidden] Bawdsey Manor in Suffolk boasts acres of beautiful grounds packed with adventurous activities, including water sports and stunning scenery. We are searching for a talented GUEST EXPERIENCE MANAGER to join this fantastic activity centre.

THE ROLE

You will lead our activity & guest care teams to provide our customers a magical & memorable [Employer hidden] experience from the moment they arrive, through to waving them goodbye… leaving them counting down the days until their next visit!

This position is actively involved on site, ensuring the happiness of our guests, overseeing our activities and ensuring our team is always providing an enjoyable and safe experience. This will be achieved through instilling a fun, friendly & supportive environment, and working in partnership with the on-site People & Culture team to ensure [Employer hidden] is an incredible place to work, and to visit!

You’ll be leading our the Guest Experience Team, including line management, supporting welfare and wellbeing, and identifying and facilitating career development & training opportunities. You’ll work collaboratively with the Lead Activity Specialist and Lead Activity Technician to ensure compliance with our standards across the centre.

You’ll also be comfortable working with data, able to analyse complex rotas, workforce planning, holidays and performance statistics relating to the team. You’ll be required to gather and analyse customer feedback, & implement innovations to keep [Employer hidden] growing & improving for the future.

IS THIS YOU?

- A proven leader of people with superb organisational abilities and guest-centric approach

- An approachable and effective communicator, able to develop successful working relationships with a variety of people and teams

- Enjoys problem solving and thrives when faced with a variety of challenges & deadlines

- Previous line management experience within guest care/activity delivery & able to coach/train/mentor teams

- Ideally hold a Level 3 or above in Leadership, Management, Education & Training qualification and a recognised First Aid qualification, though training can be provided.

THE PACKAGE

We are renowned for our personal development & investment in people,

we are ready to support you in your career development, each step of the way!

You’ll have all the training you need to be confident and successful in your

role, be equipped with a personal development plan, and access to nationally

recognised qualifications funded by [Employer hidden] to give your career the very best

start.

- Happy holidays - time to recharge and enjoy time away from the workplace. You’ll also enjoy an extra day off on your birthday!

- Investing in your future – with sector leading family friendly policies and a contributory pension

- Good living, for less - access to big savings and exclusive perks that span a huge range of retailers and service providers. Plus [Employer hidden] discounted holidays and 20% discount in all our on-site shops

- Take care of mind, body and soul - your wellbeing is top priority, so we’ve created a WELLBEING HUB for all our colleagues alongside access to Employee Assistance Program and cycle to work scheme

- Smart saving, affordable borrowing – access to our financial wellbeing platform for financial support when you need it. This includes easy and affordable saving and borrowing directly from your salary, plus useful guides on how to effectively manage your money.

- Doing good does you good - paid time-off to volunteer your time to worthwhile causes.

For a full Job Description and Personal Specification please click here

For any enquiries specific to this role please email [contact hidden]

*We pride ourselves on hiring the best people,

and recognise the importance and benefits of a diverse and inclusive team.

However, the protection and safeguarding of the children visiting our centres

is our primary concern. So all colleagues are required to undergo an Enhanced

criminal records check (known as a DBS), which we will pay for. You will be

required to provide a 5 year address history and ID documentation (ie British

or Irish passport or birth certificate). If you have a conviction related to

violence, drugs or safeguarding this could affect your application. Not all

criminal convictions will be a bar to working for us and we will consider the

results on an individual basis. You can find more information on DBS checks on

the gov.uk website.*

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