Import Clerk Supervisor

Position summary

- Facilitate the movement of freight into the country in accordance with organizational policy and procedure, and to comply with relevant local country and international customs law and process. - Manage the necessary documentation and online forms for the efficient, cost-effective, and lawful execution of all import activities - Communicate with customers and suppliers, in all relevant territories and countries, as necessary to ensure efficient, positive and lawful relations, support and activities. - Liaise with the warehouse and distribution team to ensure the swift movement of freight through our facility - Ensure compliance at all times (Customs and CAA regulations)

Responsibilities

• Documentation and Records: Prepare and review import documentation, including airwaybills, invoices, import permits, certificates of origin, and other required paperwork; maintain organized and accurate records of all import-related documents for auditing and compliance purposes.
• Customs Clearance: Coordinate with customs authorities to ensure the timely clearance of imported goods; Submit required customs declarations and paperwork to facilitate the release of shipments from customs custody.
• Compliance: Stay updated on import regulations, tariffs, and trade agreements to ensure compliance with local and international import laws; verify that imported goods meet all safety, quality, and regulatory standards.
• Communication: Liaise all stakeholders to coordinate the smooth movement of imported goods; communicate any delays, issues, or discrepancies to relevant parties and work to resolve them promptly.
• Duties and Taxes: Calculate and track import duties, taxes, and fees payable on imported goods; Ensure accurate and timely payment of customs duties and taxes to avoid delays or penalties.
• Cargo Tracking: Monitor and track shipments throughout the transportation process, providing real-time updates to clients and internal teams.
• Problem Resolution: Proactively identify and resolve any shipment-related issues, such as delays, damages, or customs clearance challenges.

Experience & Qualifications

- Previous experience in air import operations or international logistics. Knowledge of perishable goods export procedures and regulations is an advantage. - Knowledge of customs regulations, export documentation, and international shipping procedures. - Strong communication and interpersonal skills. - Attention to detail and strong organizational abilities. - Proficiency in relevant computer software and applications. - Problem-solving skills and the ability to work under pressure.

Characteristics

- Attention to Detail - Organizational Skills: The ability to manage multiple shipments, documents, and tasks simultaneously is crucial. Effective organization ensures that shipments are processed smoothly and on time. - Problem-Solving Abilities: Air Import Clerks often encounter challenges such as customs issues, transportation delays, or documentation discrepancies. They should be adept at identifying problems and finding solutions quickly. - Communication Skills: Strong written and verbal communication is essential when interacting with clients, carriers, customs authorities, and internal teams. Clear and concise communication helps ensure smooth operations and client satisfaction. - Customer Service Orientation: Building and maintaining positive relationships with clients is key to client retention and business growth. Providing exceptional customer service ensures clients are satisfied with the shipping process. - Team Player: Collaborating with colleagues in various departments, such as customs, freight forwarding, and sales, is common in this role. Being a team player fosters smooth coordination within the organization. - Resilience: The logistics industry can be demanding and may require working under pressure to meet tight deadlines. Being resilient and able to handle stress is important for job performance