Distribution Clerk

Distribution Clerk

- Location: London Heathrow - Full Time: 4 on 4 off 09:00 – 21:00 - Reports to: Air Freight Manager

- Facilitate the movement of freight from arrival on site to customer delivery in accordance with organizational policy and procedure

- Manage the necessary documentation relating to product distribution. Ensure systems are maintained and information is stored correctly - Communicate with customers and suppliers, as necessary to ensure an efficient distribution and storage process is maintained - Liaise with the warehouse team to ensure the swift movement of freight through our facility.

Responsibilities

• Documentation and Records: Prepare collection and delivery notes in accordance with daily arrivals and distribution lists.
• Communication: Liaise with customers regarding product arrival and inspections. Provide customer Cargo Tracking: Monitor and track shipments throughout the transportation process, providing real-time updates to clients and internal teams.
• Problem Resolution: Proactively identify and resolve any shipment-related issues, such as delays, damages, or customs clearance/ DEFRA challenges.
• Customer Service: Answer telephone calls, resolve customer queries , serve collecting drivers with tickets upon arrival

Experience & Qualifications

• Previous experience in warehousing/logistics
• Experience with perishable goods/food stuff is an advantage
• Strong communication and interpersonal skills.
• Attention to detail and strong organizational abilities.
• Proficiency in relevant computer software and applications.
• Problem-solving skills and the ability to work under pressure.

Characteristics

• Organizational Skills: The ability to manage multiple job sheets, documents, and tasks simultaneously is crucial. Effective organization ensures that shipments are processed smoothly and on time.
• Problem-Solving Abilities: Distribution Clerks often encounter challenges such as qualityissues, transportation delays, or documentation discrepancies. They should be adept at identifying problems and finding solutions quickly.
• Communication Skills: Strong written and verbal communication is essential when interacting with clients, carriers, customs authorities, and internal teams. Clear and concise communication helps ensure smooth operations and client satisfaction.
• Customer Service Orientation: Building and maintaining positive relationships with clients is key to client retention and business growth. Providing exceptional customer service ensures clients are satisfied with the distribution process.
• Team Player: Collaborating with colleagues in various departments, such as warehouse , customs , and transportation is common in this role. Being a team player fosters smooth coordination within the organization.
• Resilience: The logistics industry can be demanding and may require working under pressure to meet tight deadlines. Being resilient and able to handle stress is important for job performance