Bank Support Worker

🔒 Confidential Employer
Posted 2 January 2026
LOCATION
Pontypool
TYPE
Other
LEVEL
Entry-level
CATEGORY
Healthcare
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Patient Care Support Planning Communication Empathy Administration Teamwork

FULL DESCRIPTION

Mountain View House is looking to recruit a Bank Support Worker to join the team.

What you'll be doing

You will be part of a compassionate team who are committed to our residents wellbeing. We take a personalised approach, using proven therapies to help people move forward with confidence and build a healthier, more fulfilling future. As a support worker, you will play a key part in their recovery, assisting qualified staff with the assessment and implementation of individual patient care plans, undertaking routine tasks and activities as directed or delegated to facilitate wellbeing, dignity and treatment of residents.

  • To support people who use our service in achieving their outcomes in the way that they choose.
  • Complete daily administration including updating person centred support & care plans, updating charts and completing accurate daily notes.
  • Maintains professional relationships whilst developing a good rapport with the people who use our service, their family, colleagues, visitors and other stakeholders.
  • Through own professional behaviour, including adhering to policies and procedures, contributes to the maintenance of safety, security and confidentiality standards.
  • To undertake key working responsibility for individual service users, supporting the individual to plan goals and personal outcomes and ensure that these are comprehensively documented and reviewed

What you'll bring to the role

Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows.

An NVQ2 in Health & Social Care, a related area, or an equivalent or higher recognized qualification is required, along with GCSEs or NVQ2 qualifications in English and Maths. While it is not expected that all new recruits will have already attained the NVQ2 qualification, they must begin the qualification process within six months of joining and complete it within a specified timeframe. Additionally, experience working in a related environment is desirable. 

What we will give you in return

We want you to succeed at [Employer hidden — view at passion-project.co.uk] and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

  • Pension enrolment
  • Access to development opportunities
  • Refer a friend bonus
  • DBS paid for

*Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.*

About [Employer hidden]

[Employer hidden] is the UK’s leading independent provider of mental health and adult social care. With 13,000 colleagues and a network of 280 services, we support over 26,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions – including depression, anxiety, eating disorders and children’s mental health – and provide residential and supported living care for autistic adults, people with a learning disability, Prader–Willi Syndrome, brain injuries and older people.

*We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer* here.

*All roles are subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. [Employer hidden] will cover the cost of a DBS check. 

We kindly request that recruitment agencies do not contact us regarding this vacancy.*

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