Client Success Specialist

This Is Your Opportunity To Work For An Exciting And Forward-Thinking Events & Training Company Whilst Earning A Great Salary - Client Success Specialist

Do You Align With Our Core Values..? QUALITY- *We live our mission. There is no more important work than helping customers achieve their highest aspirations. Our passion drives us to work with great urgency and aspire for excellence in all we do.* TRUST- *We act as trusted advisors. We earn the trust of our customers, employees, and extended family through transparency and performance.* PARTNERSHIP- *Bringing together the collective experiences, varied skills, and unique talents of both our team members and customers to build unimaginable achievements.* RESPECT- *We recognise that the thoughts, feelings, and backgrounds of others are as important as each our own.* DEDICATION - *Customers trust us to deliver things that work and we take that seriously. Our team will overcome obstacles, find solutions and deliver exceptional results.*

QUESTION - Can You Deliver On Our Values? If You Answered YES, Then You May Be The Person We Are Looking For to Join Our High Energy And Customer Focussed Team

"I am Liam Ryan, Co-founder of [Employer hidden — view at passion-project.co.uk]. We are hiring and looking for people who 100% can match our PASSION to deliver the best possible outcomes for our customers..."

Full Job Description And Requirements:

We are looking for a Client Success Specialist, to nurture and onboard our delegates

If you see yourself as a great people person, who is good at customer service sales, you may have found your perfect role! This is your opportunity to work for an exciting and forward-thinking events & training company whilst earning a great salary. As part of our Client Success Team, you as a Client Success Specialist will assist in the delivery of a business-critical service to ensure that [Employer hidden] customers’ expectations are exceeded. You will manage all additional contacts, proactively monitor customer commitments and appointments, and ensure all confirmed purchase orders are analysed to verify correct completion.  The Company: [Employer hidden] is a Forbes-featured, top-rated, CPD-certified property, business and wealth education company based in Chelmsford, UK. The company provides world-class training, mentorship, strategies, tools & resources for students new to property investment and business as well as seasoned pros. Partnering with industry leaders, the company has used proven and sustainable property investment models to educate thousands of aspiring property entrepreneurs.

Key Responsibilities:

• Deliver an exceptional customer experience through direct communication via phone, email, SMS and live chat. Liaise with internal stakeholders to ensure the customer journey is hassle free and solution based.
• Crew at our preview training events to help educate and provide value to customers through having a thorough understanding of our product offerings.

The Role:

You will provide a first-class personalised customer service, creating a friendly and welcoming customer journey, maximizing upon customer engagement and loyalty.

You will need to sell solution-based outcomes that meet the needs of our customers, this includes upgrading our event delegates experience to VIP and ensuring that our customers have taken full advantage of our discounted pricing model.

You will have the ability to resolve a wide variety of issues that the customer might experience through their journey, via the understanding of our product service offering and involving internal stakeholders.

You will need the ability to work in a fast-paced environment, efficiently and effectively to meet the set quality, service, and performance goals of the Company, whilst supporting your fellow team members to create a smooth customer experience.

You will understand the importance of a best practice sharing culture, always striving to find ways to prompt this culture and change mind sets.

You will need to follow strict compliance regulations that include       control of customer data under GDPR. Our environment is modern and fun, but we don't just sit around waiting for the phone to ring, we do NOT like negativity or naysayers, we LOVE positivity, hard workers and FUN people, but also those that can work well on their own to achieve certain tasks when needed. There are HUGE opportunities here, there is good money to earn if you’re good. If this sounds like you and you want to feel like you are doing good, working as a team, growing and earning good money, we want to hear from YOU. You will be joining us at our events as appropriate. We would encourage you to continuously develop your skills – We have a STRONG learning culture and CPD requirement – but FUN learning. Earnings will depend on your success, as this is a very commission focused role. Do you want to join our winning team? Customer Success Specialist Location: Chelmsford Full time – Permanent Salary plus OTE: £35,000

IMPORTANT INFORMATION [Employer hidden] is a training company and as such promotes its training programs for profit, you are under NO obligation to purchase. [Employer hidden] does not purport to offer "GET RICH SCHEMES." Furthermore, [Employer hidden] do not guarantee any results from their training programs, as the responsibility to apply the knowledge acquired from the training is that of the individual and therefore is dependent on their particular factual situation/circumstances. [Employer hidden] and its associates do not provide tax, legal or accounting advice. The material contained herein has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, tax, legal or accounting advice. You should consult your own tax, legal and accounting advisors before engaging in any transaction. Furthermore, whilst we endeavour to use reasonable efforts to furnish accurate, complete, reliable, error-free and up-to-date information, we do not warrant that it is such. We and our associates disclaim all warranties. [Employer hidden] Ltd is registered in England and Wales, with [company details hidden] and Registered Office located at: Suite 105, Waterhouse Business Centre, 2 Cromar Way, Chelmsford, Essex, England, CM1 2QE. [Employer hidden] Ltd is registered with the Information Commissioner’s Office, with Registration No. ZA280607.

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