Tax Back Claims Handler

Role responsibilities

• Speaking with existing customers to help them reclaim money on mis-sold financial claims
• Running through a questionnaire with customers, asking basic questions about their claim
• Engaging with customers in a friendly, compliant, and professional manner
• Following up with customers about their claim and ensuring all documents are returned
• Responding to inbound calls and general enquiries from customers
• Building a rapport with customers and keeping them updated with their claim

Benefits

• Uncapped commission structure
• Commitment from employers to continued learning & development
• Relaxed dress code
• Access to Employee Assistance Programme including discounts and mental health and wellbeing support
• Free, secure onsite parking

About the position

[Employer hidden — view at passion-project.co.uk] are looking for Sales Advisors to join a Financial Services company for their offices based near Fareham. The successful candidate will have previous experience working in a call centre/telephony-based role, responding to inbound or/and outbound calls. This role is also suitable for candidates who are working in a customer focused environment, including retail who are looking to start their careers in a contact centre.

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