Unified Communications (UC) Growth Specialist

Unified Communications (UC) Growth Specialist

The UC Growth Specialist is a key strategic role at [Employer hidden — view at passion-project.co.uk], driving the expansion and enhancement of our Unified Communications offering as we embark on an exciting acquisition journey.

If you have a passion for technology, a customer-focused mindset, and a talent for driving innovation, this is the role for you!

About the job

- Borehamwood, Hertfordshire

- Permanent, Full-time

Duties & Responsibilities

• Partner with cross-functional teams to integrate UC solutions into newly acquired businesses, ensuring alignment with [Employer hidden]’s standards and objectives.
• Analyze and assess existing UC infrastructure and processes within acquisitions to identify improvement opportunities.
• Serve as the UC expert, ensuring a superior experience for customers transitioning to or adopting our solutions.
• Act as the main point of contact for UC-related queries and provide tailored solutions to address customer challenges.
• Develop and execute strategies to grow [Employer hidden]’s UC customer base, leveraging both existing and new business opportunities.
• Identify cross-selling and upselling opportunities within the current customer portfolio and new acquisitions.
• Collaborate with sales teams to provide technical expertise and drive adoption of UC solutions.
• Stay ahead of trends in Unified Communications and related technologies to position [Employer hidden] as an industry leader.
• Recommend and implement innovative UC solutions to enhance our offering and keep pace with market demands.
• Educate internal teams and new acquisitions on [Employer hidden]’s UC solutions, capabilities, and value propositions.
• Provide guidance and support to ensure smooth adoption of UC technologies across the organization.
• Track and report on key performance indicators (KPIs) related to UC adoption, customer satisfaction, and revenue growth.
• Provide insights and feedback to influence decision-making and strategy.

Skills and Experience required as a Unified Communications (UC) Growth Specialist

• Proven experience in Unified Communications or a related field, preferably within the technology or Managed Service Provider industry.
• Demonstrated success in managing and driving growth in UC portfolios.
• Strong understanding of UC technologies, platforms, and trends.
• In-depth knowledge of VoIP, telephony systems, video conferencing, collaboration tools, and other UC solutions.
• Proficiency in integrating UC systems across different business environments.
• Exceptional communication and interpersonal skills to engage with internal teams, acquired businesses, and customers.
• Strong analytical and problem-solving abilities, with a focus on identifying growth opportunities.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
• Familiarity with acquisition processes and the challenges of integrating technical systems.
• Experience with HubSpot or similar CRM platforms.

Why join us?

• Be a Changemaker:  Play a vital role in shaping [Employer hidden]’s future through innovative UC solutions.
• Collaborative Environment:  Work alongside a dynamic, forward-thinking team that values your ideas and expertise.
• Professional Growth:  Access opportunities to expand your skillset and thrive in a role with real impact.
• Exciting Challenges:  Lead UC initiatives through a transformative acquisition journey that positions [Employer hidden] as an industry leader.

Benefits

We value our employees and are committed to providing them with a workplace which is both safe and secure.

Likewise we create an environment where every employee is treated fairly, with respect and importantly equal opportunities for all.  

Read more about our employee commitment on our careers page, and find some of our benefits here:

• 24 days annual leave entitlement (Increase on years’ service up to 30)
• Additional day off for your Birthday
• Buy/sell back holiday scheme
• Private Health Insurance with discounted perks; (such as gym membership, cinema tickets, flight and hotels)
• Bupa Dental Plan
• Eye care contribution

Apply now for success