Operations Co-Ordinator

Operations Co-Ordinator

Start date From now on Time Type Full time Contract Type Permanent Mobile Work No mobile working Reference ID JR117691 Company Name [Employer hidden — view at passion-project.co.uk] Limited Location **Ashford Details** Job Category Customer Service Business Unit Special Delivery Salary £29,000 per annum Contact Person **Dave Penn [+44 (1784) 422912](tel:+44 (1784) 422912)**

Your Benefits

• Agile Environment Embrace a dynamic work culture, where you and your team adapt quickly to meet evolving needs.
• Company Pension Scheme Plan for your future with our comprehensive pension support.
• Exclusive Discounts Enjoy exclusive perks: Our extensive partner network gives you access to special discounts with various providers.
• Great Team It’s truly the people that make the difference — and with us you’ll join the best team around.
• Health & Sports Prioritise your health with gym discounts, company runs, or dedicated health days.
• Quick Decision Processes Make things happen faster with streamlined processes that promote efficiency and effectiveness.

Job Description

What you can expect

The Operations coordinator is an integral role, pivotal to the success of the Business. The primary function of the role is to coordinate deliveries, installations and other delivery services for several key accounts. The Operations Coordinator is expected to take ownership of daily operational challenges, quickly identify solutions and implement appropriate action plans to overcome such daily operational scenarios. The Operations Coordinator will understand all elements of their customer accounts and embrace the ethos of achieving operational and customer service excellence. The salary for this position is £29,000 per annum

Main Activities

• Manage requests for deliveries, collections, relocations and installations for key customers
• Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database
• Understand the specific requirements of key customers – internal process, customer product etc.
• Provide quotations to customers on request
• Liaise with customers, keeping them constantly updated during all stages of the order lifecycle
• Take ownership of orders from end to end
• Ensure a professional and efficient service is delivered at all times
• Order services as required from third party suppliers in relation to customer’s requirements
• Troubleshoot problems quickly and identify solutions to minimise impact to customer
• Deal with ad-hoc customer enquiries by phone and e-mail
• Assist team members as required and provide support to team leader as directed
• Work with internal staff to ensure a professional and efficient service delivery
• Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.
• Sign off supplier purchase orders (to agreed sign off level)
• Ensure 100% job file accuracy before passing to accounts team
• Manage team mail box activity efficiently and line with team/department targets

What you bring

- Minimum 3 years Customer Service experience in a similar role - Experience of working in a transport, logistics or Installations environment desirable - Meticulous attention to detail and a customer focused approach - Strong general level of education - IT literate, competent user of Microsoft office applications (Excel, Word, PowerPoint) - Excellent demonstrable communication skills – written and verbal - Strong team player with a flexible positive attitude – will need to work extended hours at peak times - Capable of working on own initiative, ability to problem solve and identify corrective actions

Business Unit

Special Delivery

Rhenus Special Delivery digital professionalizes the strategic development of [Employer hidden] and Rhenus Home Delivery with a focus on digitalization, innovation, employee development, and retention. Our teams act as initiator, driving forward process optimization and the redesign of the logistics products offered. We offer our employees a future-oriented workplace and the opportunity to grow together with us in a dynamic and innovative environment.

Welcome to Rhenus

Where our journey of growth connects with yours. We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.

Recruitment Process

Online application

Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.

Application screening

Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.

Selection Process

Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.

Onboarding

With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.