Customer Care Assistant

Overview

[Employer hidden — view at passion-project.co.uk] UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making everyone feel welcome, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more...........

Benefits

perks

Flexible Working

Work hours that fit around you and life’s surprises.

wellness

Employee Assistance Programme

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.

discounts

Travel

Enjoy staycations or trips abroad with discounts on travel fares.

skills

Gain Transferrable Skills

Whether you’re full-time or part-time, your role here will teach you skills for life.

discounts

Groceries & Food

Employee meal discounts at work along with discounts on groceries at major supermarkets.

wellness

Emotional Health Support

Supporting your mental and emotional wellbeing and coping with life events.

perks

Meals at Work

You can choose food from our restaurant menu on your break and can even try the latest promotions.

discounts

Discounted Gym Memberships

Stay fit and healthy with discounts on gym memberships.

perks

Financial Support

Guidance on managing your finances and how to save for long term goals.

discounts

Books & Entertainment

Access great discounts on PC and video games, magazines, books and music.

perks

Life Assurance

Providing a tax-free lump sum to your loved ones, helping reduce financial worries at a difficult time.

discounts

Fashion

Get discounts at hundreds of major high-street and online retailers.

wellness

Health Insurance

Free health insurance that covers you and your family.

discounts

Health & Beauty

From cosmetics to diet and nutrition, get discounts at a range of health and beauty retailers.

recognition

Employee of the month

Recognising you for living our values through the great work you do.

discounts

Utilities

Receive discounts at high-street and online homeware stores.

wellness

Values Heroes

We live by our values and we reward those who demonstrate their commitment to them.

recognition

Length of service

Your length of service doesn’t go unnoticed – we reward you with monetary benefits for long service.

wellness

Physical Health Support

Helping you make healthy lifestyle choices and address health issues.

recognition

Bonus Potential

Receive extra financial rewards for your hard work, in addition to your salary.

allowance

Premium Shift

If you work overnights, between the hours of midnight and 5am, you’ll earn extra pay.

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MEET THE McD's TEAM

Crew Member

"There’s always support as you’re doing the role."

Shift Leader

"You have the opportunity to develop and progress, McDonald’s has such a great training programme and has supported me to become a Shift Leader."

Customer Experience Leader

"I enjoy talking to the customers, that's what i love about my job at McDonald’s."

Location

Morrisons - Beverley

Wingfield Way

Beverley

England

United Kingdom

HU17 8XE

Full Time Customer Care - Flexible across all day parts and weekends - £12.26 p/h - Beverley - HU17 8XE

Location: East Riding Of Yorkshire, England

Contract Type: Full Time

Department/Role: Customer Care Assistant

Pay: £12.26

Frequently Asked Questions

I want my pronouns to be known if I get this role, is this possible?

Yes. McDonald’s offer pronoun name badges that can be ordered upon crew request, including He/Him/His, She/Her/Hers, and They/Them/Theirs.

Are there any wellbeing services I can access?

Yes! McDonald’s has a wellbeing hub on the staff website. Our colleagues also have access to the Employee Assistant Programme (EAP), run by AXA health care, that offers a variety of services.

Where can I go to get support with completing applications and interview tips?

Wherever you are in your career, interview tips and application tricks are always helpful. So, for support on how to build your employability skills, head to the #GetJobReady site for great tips and advice. https://www.youthemployment.org.uk/get-job-ready

Who is Olivia that asks me questions when I apply?

Olivia is our friendly virtual assistant, which means she's available to support you navigate through the application process 24 hours a day, 7 days a week. Whether it's late at night or over the weekend, she's on hand to answer your questions, guide you through the application process, or help you find what you need.

While Olivia can't make hiring decisions (those are always made by real human recruiters), Olivia's here to ensure your recruitment journey stays smooth and accessible—anytime you need.

I have a disability, what support can I get with my [Employer hidden] job application?

During the application process, you can request for any reasonable adjustments to be made so you can find the right support needed during the application and onwards.

What are the pay rates at McDonald’s?

Our pay rates differ from role to role, but we always ensure that these rates remain competitive.

Every team member, including our hourly-paid workers, earn above the national minimum wage. We also offer a range of benefits including holiday and sick pay, and employee discounts that offer savings at over 1,600 retailers.

For more information, please refer to the individual vacancy.

How is my information captured when I navigate through the recruitment process?

Olivia is our friendly virtual assistant designed to help streamline parts of the recruitment experience. Olivia can answer common questions, guide candidates through application steps, arrange interviews and provide timely updates, all to help make the application process smoother and easier to navigate.

However, it's important to know that Olivia does not make hiring decisions. Every decision about whether a candidate is hired or not is made by a real human recruiter, who carefully considers each application and interview with thought and care using each roles criteria. Olivia's role is purely supportive, helping ensure things run efficiently behind the scenes.

Can I get individual feedback on my application or interview?

We receive a very high number of applications. This unfortunately means we're unable to provide you with specific feedback on your application and/or interview.

What if I can’t make any of the interview slots?

If you are unable to make any of the interview slots offered to you in the recruitment process, you can get back in touch with Olivia and she will help you rearrange to find a date suitable for you.

Does [Employer hidden] have any sustainability plans or pledges in place?

At McDonald’s, we are working hard to take the necessary steps towards a more sustainable business and future.

In 2021, we launched our first (and certainly not the last) net-zero restaurant. Watch this video to find out more about our new, ground-breaking store!

How often do I get paid?

This can vary depending on whether you work in a franchised or company owned restaurant. Typically, it can be every 2 or 4 weeks for hourly paid employees, and monthly for employees on a dedicated salary.

What type of shifts will I be doing and how many?

Our restaurant hours range from location to location, but over half of our restaurants are open 24 hours a day. We schedule most shifts to suit you, but also take working time legislation and our business needs into account.

What should I wear to work?

Just one of the benefits of working at McDonald’s is that you don’t have to worry about what to wear to work, we will supply you with a uniform.

Does McDonald’s promote its employees?

Definitely. We highly value talent and always aim to encourage employees to remain within our business. To put it into perspective, half of our Executive Team started in restaurants. At McDonald’s, there are no limits to how far or fast you can progress.

How old do you need to be to work at McDonald’s?

This will depend on your location within the UK & Ireland as the date you can start work will differ depending on your location. Please note Work Experience opportunities are open to anyone over the age of 14.

Is your online application process secure?

Yes. Privacy is important. So we make sure all personal information you provide is completely protected from unauthorised use.

Can I apply for more than one vacancy?

Yes. You can apply for as many vacancies, in as many locations as you wish! But we’ll only consider one of your applications at a time. So, be sure to think carefully about what role(s) you do apply for and where you wish to work.

How long will it take to apply online?

Our application process is almost as fast as our food. It should only take between 10-15 minutes to complete the online application. The specific time frame will differ depending on the role you are applying for.

Why is my local restaurant not showing any vacancies?

All our restaurants advertise their vacancies right there on our website. So if there aren't any listed this means they’re not currently hiring.

What does 'franchised restaurant' mean in a job listing?

A franchised restaurant is a restaurant operated by a local businessperson trading under the [Employer hidden] name. Currently over 88% of our restaurants in the UK & Ireland are franchised. But, from a customer point of view, there's no noticeable difference. For employees however, there will be differences between a company and a franchised restaurant. For instance, franchised restaurant workers are employed by the franchises themselves. We list any further differences that you’ll need to know in the individual job details.

If I’m not successful, can I apply again?

Yes, you can apply again, but make sure you create a new application.

Will I get charged to apply for a role at [Employer hidden] online?

As part of the application/ recruitment process you will receive alerts/messages from our AI online recruiter Olivia. Message & data rates may apply dependant on your contract, please check with the account holder first. Message frequency varies.

What documents should I provide as proof of eligibility to work?

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You’ll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

What type of questions do you ask at an interview?

The interview is an absolutely vital part of our hiring process. Without it, we wouldn't get a proper picture of what kind of person you are, and whether you'd be a great fit at McDonalds. The interview will normally involve a set of questions around values and attitudes and will allow the interviewee to really show us why they're the right person for the job. For instance, we might ask for an example of times you've worked as part of a team and how you made a difference to that team. In short, we look for people who have the right attitudes and behaviours to deliver a great customer and colleague experience; we hire for qualities and potential, rather than qualifications.

What prospects do I have working at [Employer hidden]?

Our employees tend to stick around. Partly because it's a fun, sociable and flexible place to work, but also because there are opportunities to progress into roles with more responsibility. In fact, 9 out of 10 of our restaurant managers, and 1 in 5 of our franchisees, started out as crew members behind the counter or in the kitchens. That's an unbelievable stat that we’re very proud of. We've also been recognised as a leading employer over the years, offering award-winning learning, nationally-recognised qualifications, comprehensive benefits and flexible working arrangements, as well as a well-proven career path.

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