Account Manager
SKILLS
FULL DESCRIPTION
Summary
An Account Manager is sought to manage clients' furniture requirements from initial brief to project handover. The role involves client communication, creating presentations, managing orders, negotiating with suppliers, and meeting sales targets. The ideal candidate will possess strong organizational and communication skills and experience within the furniture, interiors, or design industry. The role offers flexible working, a friendly office environment, and various employee benefits.
- Manage order process from appointment to handover on site
- Key point of contact for client and other stakeholders throughout the consultative process
- Create presentations adhering to company design standards
- Organise samples according to the agreed mock up process
- Put together product options in line with clients design brief and budget
- Get pricing from suppliers and negotiate best terms for the project
- Create quotes that are accurate and follow the agreed process
- Confidently and independently run a client meeting in their offices or on site
- Communicate clearly with clients throughout the project
- Communicate clearly with suppliers to ensure pricing, specification and deadlines are met
- Communicate clearly and openly with colleagues
- Host client events
- Present in company meetings and sales meetings
- Deliver the agreed sales target
- GCSE Maths and English
- Good MS office skills inc, Word, Powerpoint and Excel
- Experience working in an account management or sales support role in the furniture, interiors or design industry
- Excellent written English and communication skills
- Strong organisational skills and excellent attention to detail
- Ability to manage your own time and deliver the highest priorities when time is short
- Able to support and work with a variety of departments in a fast-paced environment
- Ability to build long lasting relationships clients and a diverse range of stake holders
- Excellent presentation skills
About the job Account Manager
As a leading international furniture specialist, our client collaborates with designers, architects, clients and professional teams to deliver projects across sectors including workplace, co-working, build-to-rent, education and hospitality.
With over 25 years of experience as an independent furniture company, they support project teams throughout the entire lifecycle of furniture services, from furniture consultancy and procurement to design, sustainability, logistics and post-project support. With teams across London, Manchester, Glasgow, New York and Paris, our client is entering an exciting new phase of growth and has an opening for a confident and highly organised Account Manager to join its sales team in London.
The Role:
You will be responsible for looking after your clients' furniture requirements, taking complete responsibility for the process from initial brief to project handover. You will support the client through options, decision-making and deadlines to deliver a successful project on time, within the agreed budget and meeting the agreed project KPI's.
The successful candidate will be highly personable and self-motivated with excellent time management skills and a keen eye for detail.
Responsibilities and Accountabilities
- Manage order process from appointment to handover on site
- Key point of contact for client and other stakeholders throughout the consultative process
- Create presentations adhering to company design standards
- Organise samples according to the agreed mock up process
- Attend product training at least twice a month
- Put together product options in line with clients design brief and budget
- Get pricing from suppliers and negotiate best terms for the project
- Create quotes that are accurate and follow the agreed process
- Confidently and independently run a client meeting in their offices or on site
- Show proactivity in problem solving
- Communicate clearly with clients throughout the project
- Communicate clearly with suppliers to ensure pricing, specification and deadlines are met
- Communicate clearly and openly with colleagues
- Host client events
- Present in company meetings and sales meetings
- Deliver the agreed sales target
Experience & Skills
- GCSE Maths and English
- Good MS office skills inc, Word, Powerpoint and Excel
- Experience working in an account management or sales support role in the furniture, interiors or design industry
- Excellent written English and communication skills
- Strong organisational skills and excellent attention to detail
- Ability to manage your own time and deliver the highest priorities when time is short
- Able to support and work with a variety of departments in a fast-paced environment
- Ability to build long lasting relationships clients and a diverse range of stake holders
- Excellent presentation skills
Benefits
- Flexible working up to two days working from home per week
- Friendly, sociable open-plan office environment
- Office dogs
- Bike-to-work scheme
- Enhanced holiday allowance in line with length of service (one day added per year up to seven years)
- Subsidised gym memberships
- Workplace pension
- Paid professional membership fees
- Employee social events
- One paid day a year for volunteer activities
- Free eye care
- Regular back rubs in the office
- Monthly team lunches
- Staff kitchen stocked with fruit, cereals, toast and snacks
- Annual family day
- Fundraising events for selected charities
- Staff clubs and committees