Booking Support and Monitoring Executive

Summary

[Employer hidden — view at passion-project.co.uk] is seeking a Booking Support and Monitoring Executive to join their London-based global operations team. The role involves handling bookings from international corporate customers, resolving errors, monitoring real-time booking systems, and investigating problematic trends. Candidates should have excellent communication, problem-solving, and analytical skills.

• Handling bookings from international clients and contacting suppliers over the telephone
• Cross checking the accuracy of the data
• Supporting and resolving real time booking errors & report to the operations and bookings team
• Reviewing booking data
• Identifying and investigating problems in the booking activity
• Assessing the booking performance
• Diagnosing trends and patterns in booking data
• Responsible for monitoring real-time booking systems
• Analysing performance statistics
• Reading graphs and statistics
• Proactively identifying, diagnosing and investigating problematic trends displayed in the internal reporting tools
• Data mining

Key Skills: Excellent communication skills, Client focused, Team player, Well organised and flexible, Responsible and reliable, a patient thinker, able to remain calm in difficult situations, Data mining and analytical skills with a strong passion for problem solving, Ability to diagnose trends and patterns in booking data, Good attention to detail, Excellent decision making skills, Good interpersonal skills; ability to build rapport with clients and suppliers, Ability to demonstrate strong IT skills and able to utilise internal monitoring tools for assessing the system performance, Ability to demonstrate a high degree of discretion and confidentiality, Good working knowledge of Spreadsheets, Good understanding of web coding languages - HTML/XML - an advantage., Commercial experience in a similar support role, Experience of using Real Time information, Travel industry support experience