Internal Sales Co-Ordinator

Summary

The Internal Sales Co-Ordinator will be responsible for establishing customer relationships, following up on quotations, handling customer queries, maintaining the internal database, generating new customers, and maintaining a high level of knowledge on TSI's services.

• Contact and establish a relationship with each customer within your given area
• Follow up on quotations with a view of converting to orders through negotiation and reactiveness of feedback
• React responsively and in a timely manner to customer queries and issues
• Ensure information is correctly detailed in internal database and up to date,
• Generate new customers through direct calls/customer research and sales pitch ensure this is fully recorded in database
• Contact research required to update all contacts in system with latest data – Direct calls will be required to verify the data.
• Follow internal sales process
• Take part in online customer visits with clear objectives -Hold online meeting’s and discussions
• Develop and maintain good and effective working relationships with all internal colleagues and departments
• Maintain high levels of knowledge on TSI current offering and services worldwide – Training will be provided
• Maintain knowledge of the industry and competitor activity to better promote the TSI proposition
• Respond to management requests in a timely manner
• Liaise with management to pass accurate and timely information
• Any other duties as necessary to the role

Key Requirements:

• Good customer service skills
• Sales skills and negotiation experience
• Good telephone manner
• Marine Sales experience supplying to Technical Managers/Procurement of commercial vessels
• Good administrative and communication skills