Transport Coordinator
SKILLS
FULL DESCRIPTION
Summary
The Transport Coordinator will deliver an efficient transport service. This includes ensuring the transport operation meets its performance and safety targets, preparing reports, supporting and facilitating the work of the [Employer hidden — view at passion-project.co.uk] Ltd Management, advising on policy and strategic developments, ensuring all operations comply with laws and regulations, managing and supervising staff and vehicles, negotiating and managing agreements, minimizing disruption, resolving delays, meeting service users to deal with complaints, analyzing passenger satisfaction surveys, and liaising with different stakeholders.
- Ensure the transport operation meets its performance and safety targets
- Prepare reports
- Support and facilitate the work of the [Employer hidden] Ltd Management
- Advise on policy and strategic developments
- Ensure all operations are carried out in accordance with UK and European Union laws and regulations
- Manage and supervise staff and vehicles
- Negotiate and manage agreements
- Minimize disruption and resolve any unscheduled delays
- Meet service users and service operators to deal with complaints
- Analyze passenger satisfaction surveys
- Liaise with different stakeholders
Key responsibilities include monitoring performance, preparing reports, supporting management, ensuring compliance with laws, managing staff, negotiating agreements, and resolving issues. The role requires strong organizational, communication, and problem-solving skills to ensure an efficient and user-friendly transport service.
Job Title: Transport Coordinator
Job Title: Transport Coordinator
Reporting to: Senior Management
Responsible for: The day to day management of [Employer hidden] Ltd
Role Overview
The role of the Transport Coordinator is to deliver an efficient and user friendly transport service. This will be done by the following means:-
1. Ensure the transport operation meets its performance and safety targets, monitoring it and reporting to the [Employer hidden] Ltd Management.
2. Prepare reports and present options and recommendations to service users and the [Employer hidden] Ltd Management.
3. Support and facilitate the work of the [Employer hidden] Ltd Management.
4. Advise on policy and strategic developments and examine business decisions (pricing policy, level of service provision, timetable changes) to assess their impact on passengers.
5. Ensure that all operations are carried out in accordance with UK and European Union laws and regulations, and client requirements.
6. Manage and supervise staff and vehicles, organise work rotas and coordinate staff training.
7. Negotiate and manage agreements and develop new opportunities.
8. Minimise disruption and resolve any unscheduled delays, having to make decisions in difficult situations.
9. Meet service users and service operators to deal with complaints and areas of concern.
10. Analyse results of surveys on passenger/customer satisfaction and start new projects to improve performance [Employer hidden] LTD services and so encourage greater passenger use of particular routes.
11. Liaise and negotiate with different stakeholders including planning and highways authorities, residents, councillors/politicians, developers, transport providers and transport commissioners.
12. Identify existing and possible future transport problems.
13. Maintain a knowledge of the community transport sector and liaise with passenger watchdogs and other professional bodies.
14. Set high expectations, evaluating service delivery and reporting to the [Employer hidden] Ltd Management.
15. Seek best value in all agreements.
16. Encourage and support staff recruitment.
17. Sustain own motivation and professional development.
18. Maintain required records, support and help to develop policies and procedures.
19. Monitor and maintain a healthy, safe and secure working environment, including undertaking or the up-dating of risk assessments for each activity as necessary.
20. Provide written and verbal reports as well as statistical and monitoring information.
21. Oversee day to day and regular maintenance of all vehicles.
22. Work flexible hours, as agreed in advance.
23. All duties to be carried out in accordance to agreed policies including Equal opportunities, Health and Safety culture, a customer focused approach and good employee relations.
24. Any other reasonable duties and responsibilities agreed by the post holder and [Employer hidden] Ltd Management.
[Employer hidden] LTD Transport Coordinator
[Employer hidden] LTD Transport Coordinator
Person Specification
Knowledge Evidence
The key issues relating to quality Up to date information is provided to transportation and care of the clients, all relevant parties being aware that many are vulnerable and special needs Positive outcomes are recorded in all forms of feedback
The range of needs of the elderly, the service providers
A well balanced and gender and age The key issues relating to equal neutral work force. Barriers to opportunities including barriers to inclusion are identified inclusion
Relevant documentation and Safeguarding of vulnerable adults and procedures are in place children procedures
[Employer hidden] Ltd complies with all legal Relevant legislation requirements and client requirements
A wide variety of clients are able to safely use the [Employer hidden] Ltd
A range of individual support needs. Can clarify details in employees and . Faculty and knowledge of Languages clients home language, URDU< and cultural as to diversity of staff and PASHTO, PUNJABI clients
Skills Evidence
Ability to plan, prepare and provide Safe working practices are safe environments. established and accident book regularly monitored.
Ability to motivate and develop the High numbers of staff are established confidence of individuals and groups. and maintained.
High levels of client usage.
Ability to communicate sensitively with Provision of customer service to a wide range of groups and required standard. individuals.
Effective distribution of information.
Support service delivery effectively.
Provision of well presented, accurate and complete reports to organisation’s
Ability to produce and review plans, standards. risk assessments etc. including moving and handling.
Relevant documentation available.
Safe working practices are followed at all times.
Quality of team outputs are Ability to work as a team member. maintained.
Own and team’s work completed on time and to standard.
Ability to use judgment, common Potential problems are flagged up. sense and initiative.
Ability to set and maintain appropriate professional boundaries.
Policies are accurately and appropriately applied. Resources are used effectively.
Service standards are met and improved.