Maintenance and Compliance Officer

Job Description

Post title Maintenance and Compliance Officer

Hours of work 37.5 hours per week

Salary £20,000 - £27,000 (Dependant on Experience)

Holiday entitlement 23 days annual leave plus statutory bank holidays

Based at Various Sites across North Northamptonshire

Accountable to Tenancy Support Team Leader

Direct reports None

Purpose of the Job

To be responsible for the compliance of the Supported Accommodation properties ensuring that they adhere to Health and Safety requirements and meet all Landlord responsibilities.

To be responsible for the day-to-day delivery of all properties managed by Accommodation Concern.

To be responsible for undertaking all routine maintenance and emergency repairs across the properties Accommodation Concern manage, and the office sites staff work out of.

To provide a prompt and responsive service to reports of broken or faulty items, conducting routine inspections of buildings and liaising with external specialists and contractors undertaking more complex or certifiable work.

Main Responsibilities

Service:

1. To ensure all of AC’s supported accommodation properties are managed to the highest standards and within budget.
2. To ensure that the Tenancy Support Service remains compliant and meets all regulatory requirements e.g. Health & Safety, Landlord responsibilities.
3. Conduct regular monitoring and risk assessments for each of the properties.
4. Responsible for risk profile of area of responsibility and be able to demonstrate effective risk management.
5. Management of security firm providing out of hours’ access to accommodation.
6. Oversight of Key register and supply of keys to residents.
7. Close liaison with the Tenancy Team Leader ensuring contract and financial compliance and adherence to policies and procedures.
8. To undertake a range of consultation and evaluation processes with clients as required.
9. Maintaining accurate up to date records on Landlord Vision across the portfolio of properties.
10. Liaise with property owners where appropriate for them to undertake their responsibilities.
11. To maintain own safety by following lone working procedures.
12. Liaison with the Tenancy Administration Support to ensure that the containers are necessary stocked.
13. Inspect and troubleshoot equipment and systems when a problem is reported / identified, providing temporary emergency fixes or isolating the area to maintain safety, managing the issue through to resolution.
14. Perform minor fixes such as repairing/replacing broken locks / doors, filling gaps on walls etc.
15. Conduct maintenance tasks such as replacing light bulbs/reading meters, rubbish clearance etc.
16. Garden maintenance duties during the season.
17. Follow Accommodation Concerns maintenance schedule to ensure all sites are compliant with regards to redecorating, deep cleaning etc.
18. Check functionality of safety systems (e.g. fire alarm), emergency lights.
19. PAT Test equipment across all sites as required, keeping accurate records/log to evidence compliance.
20. Install appliances and equipment where there is no certification needed, such as washing machine, curtain poles, shelves etc.
21. Identify the need and instruct tradespersons where additional resource is required.
22. Collaborate with workers / volunteers and other professionals during renovations.

Other:

1. To work and liaise with other colleagues to share information and to support best practice.
2. Work collaboratively with other colleagues in the team and wider organisation to enhance the services provided.
3. To refer clients to other colleagues /services to assist in meeting any identified needs and liaise and negotiate with relevant agencies.
4. To prepare statistical reports, written reports, case studies and any other feedback relevant to the service.
5. To adhere to the charity’s policy and procedures; adhering to good practice Safeguarding procedures with a positive risk-taking approach to ensure the wellbeing of vulnerable people.
6. To attend meetings and training as necessary.
7. Undertake any other reasonable tasks as requested by your Manager.

Annual objectives will be set for this role which will be used to monitor and evaluate performance within the appraisal system.

This job description may be subject to review in light of the developing organisation and in consultation with the post holder

Person Specification

Education & Qualifications

Essential

• GSCE level or equivalent in English & Maths
• Relevant computer experience/IT qualification/ Level 2 IT qualification or equivalent experience (ECDL)

Desirable

• Trade Qualification (Electrical, Plumbing, etc)
• Pat Testing Qualification
• Health & Safety Qualification

Experience

Essential

• Experience of Health and Safety legislation
• Experience of completing Risk Assessments
• Experience of displaying patience and the ability to remain calm in stressful situations
• Experience of having to be thorough and pay attention to detail
• Experience performing maintenance
• Experience using hand and electrical tools

Desirable

• Experience of managing and supervising staff

Knowledge and Understanding

Essential

• Experience of administration and recording procedures
• Knowledge and abilities in using Microsoft Office packages
• Knowledge of maintenance procedures
• Understanding of how things work
• Know when to seek assistance and/or refer task to qualified tradesman

Desirable

• An understanding and knowledge of the Housing First model and belief in the values and principles
• High level of relationship skills:
• Empathy; caring;
• acceptance; mutual affirmation;
• supportive and constructive challenge
• positive expectation for the future

Aptitudes and skills

Essential

• Adaptability to changing and emerging needs, demonstrating flexibility and resilience in challenging situations
• Ability to prioritise tasks, identify and work to deadlines and manage time effectively
• Ability to work independently and within a team whilst working professionally, innovatively and diligently
• Ability to troubleshoot,
• Ability to follow a maintenance schedule,
• Ability to lift heavy loads/ Physical agility
• Ability to read technical manuals and drawings
• Ability to manage and prioritise repairs, planning the most efficient way to achieve the workload whilst achieving deadlines
• Ability to work independently

Desirable

• To show leadership qualities; skills of a strong negotiator; ability to advocate and be diplomatic
• Have attention to detail with high standards to work

Personal Attributes

Essential

• Professional and value led with integrity, inclusivity and respect for diversity
• An ability to work in uncertainty and maintain a positive approach.
• Ability to work flexibly and when needed outside normal working hours
• Ability to quickly build rapport; being persistent, determined and resilient
• The ability to work effectively with partner agencies and develop contacts and networks across a wide range of local services
• Ability to work across the area to meet service delivery demands when required
• Professional curiosity with the ability and willingness to learn and apply learning in support delivery
• Ability to challenge the status quo and influence others to change culture
• To have a sense of humour, be personable and accept that things won’t go as you think

As this role will require extensive travel across the unitary area and the transportation of tools and supplies access to a vehicle and the ability to drive is required.