Banking Customer Operations

Join our Banking Customer Operations talent pool – No experience needed

Apply here

Launch your career in banking customer operations with Vantage Point Global.We’re building the next generation of talent to power customer care, collections, and service teams for one of the world’s largest and most respected global banks. Whether you're just starting out or already have up to four years’ experience, we’ll equip you with the training, coaching, and career pathway you need to thrive.We’re hiring throughout the year for roles such as:

• Collections Agent
• Customer Experience Analyst
• Customer Request Handler
• Customer Service Advisor
• Customer Care Support

These are excellent first or second roles for people who:

• Communicate clearly and empathetically
• Stay calm and professional under pressure
• Are curious, detail-oriented, and tech-confident
• Want to make a real difference in how customers feel and are treated
• Are ready to learn and grow in a structured, supportive environment

What you’ll do

You’ll support the operations of a major global bank, helping customers feel supported, understood, and well-served - whether you're resolving a query, guiding someone through a repayment plan, or improving the overall customer journey. Depending on your specific role, you might:

• Chat to customers over telephone, chat, or email, about their accounts, products and services
• Manage requests and complaints, escalating where needed for resolution
• Contact customers to agree on repayment plans and resolve overdue accounts
• Investigate and analyse customer feedback to improve service quality
• Maintain accurate records and ensure compliance with internal processes
• Collaborate with operations, risk and compliance teams to ensure smooth service
• Contribute to internal improvement initiatives and support wider project teams

What we’re looking for

You don’t need experience in banking or customer service to apply. What matters most is your mindset and potential. We’re especially keen to hear from people who are:

• Strong communicators with a positive, customer-first mindset
• Able to stay composed in challenging situations
• Comfortable using digital tools and working with multiple systems
• Organised, responsive and eager to learn
• Motivated to build a career in customer operations or financial services

What you’ll get

• Full training and structured onboarding on our award-winning Elevate Programme
• Ongoing coaching, feedback and career support
• Hands-on experience supporting a global financial institution
• A clear development pathway into banking, operations or risk

Locations

We have UK-wide opportunities, with roles that may be remote or hybrid, depending on your location.

How it works

This is a talent pool listing. By applying, you’ll register your interest and share your CV with our recruitment team. We’ll contact you when a role becomes available that matches your profile and preferences.

Benefits

• A competitive starting salary with potential performance-based reviews every 6 months.
• Access to online training services and one-to-one coaching for ongoing development.
• Coverage through a health cash plan.
• Participation in our cycle-to-work scheme.
• Opportunities to participate in social, community, and voluntary activities.

Diversity and Inclusion

We are a committed Equal Opportunities employer and believe that diversity drives innovation. We welcome applications from candidates of all backgrounds, regardless of ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation.

How to apply

To apply, please provide your CV and complete a few initial questions about your salary expectations, location, notice period, and right to work.

Department

Early Careers Programme

Remote status

Hybrid

Employment level

First /Mid-Level Officials

About Vantage Point

Vantage Point Global (VP) is a service provider, established in 2014 to support top tier clients build their talent pipeline. VP provide opportunity for all, hiring exceptional diverse talent which are supported and developed during their career journey at VP, enabling them to be highly effective in their roles.

We partner with our clients to create opportunities for individuals to launch into fulfilling and rewarding careers in the industries we serve and deliver a future-ready workforce to our Clients.

Our unique model delivers continuous formal training, personal development and mentoring to create a driven, high calibre, highly skilled workforce that are empowered to add value to our clients from the outset.

Our Head Office is in London, but we work with clients globally. We currently have teams in London, Manchester, Newcastle, Belfast, Warsaw, Wroclaw and expanding into US and Asia.

Vantage Point Global is fully committed to being an inclusive employer. We are passionate about attracting diverse talent, and welcome applications regardless of ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation.

Apply here

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