1st Line Support Technician
SKILLS
FULL DESCRIPTION
Summary
[Employer hidden — view at passion-project.co.uk] IT is seeking an enthusiastic and motivated 1st Line Support Technician to join their fast-growing IT MSP company in Sale, Manchester. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to work as part of a team. The role involves handling help desk requests, troubleshooting IT issues, and providing basic IT equipment support.
- Receive, manage and record IT help desk requests
- Deal with and resolve helpdesk requests
- Create, monitor, respond and manage support tickets
- Basic installation, configuration and support of IT equipment
- 1 Year IT experience preferably within an MSP environment
- Confident on the Telephone
- Highly Organised
- Able to build a rapport with customers
Job Description
Based and working within a busy IT Support office in a very well-established, fast-growing cloud services provider. [Employer hidden] IT is looking for someone who can demonstrate strong customer service skills and wants to break into the IT industry with a fast-moving, growing IT MSP company.
This role would suit someone who is enthusiastic, motivated, has exceptional attention to detail, are flexible and proactive, can work as part of a team as well as using their own initiative, be able to troubleshoot complex issues and take a positive approach to problem-solving and be able a good communicator both written and verbal.
Based from [Employer hidden] IT office.
Job Summary
Location: Sale, Manchester
Work style: Full-time, Office Based
Salary: Competitive, salary negotiable dependant on experience
Closing date: N/A Always on the lookout for support talent.
Job Summary
Duties:
- Receive, manage and record IT help desk requests received either by telephone, email or internally raised.
- Deal with and resolve helpdesk requests e.g. creation of new users, Active Directory management, e-mail account creation, backup maintenance, server checks, and general IT troubleshooting.
- Create, monitor, respond and manage support tickets of company/user/activity on an incident management system.
- Basic installation, configuration and support of IT equipment (PC, server, laptops, printers etc).
- Analysis/repair/build of new or faulty IT equipment.
- Support (fault resolution). This may include basic user training e.g. on how to use IT equipment or software.
- Work as a team member, providing support to colleagues as and when required.
- Any other duties as are within the scope, spirit and purpose of the job, the title of the post.
Requirements:
- 1 Year IT experience preferably within an MSP environment
- Confident on the Telephone
- Highly Organised
- Able to build a rapport with customers
- Able to Adapt to different situations
You will not be expected to have knowledge of the following but it would be advantageous if you did.
- Hardware Virtualisation – Citrix / VMWare virtualisation software.
- Client Operating Systems – Microsoft Windows OS (Windows 7 to Windows 10), Apple OS X.
- Server Operating Systems – Microsoft Server 2003 to Server 2019 including Small business variants (2003, 2008, 2011).
- Applications – MS office suites, Citrix XenApp, Sage, SQL, Backup software, Hardware firewalls.
What we can do for you
Private Mental Health Insurance
Optical Cash Back
Dental Cash Back
Gym Membership
What else?
- Birthday day off
- Reward gateway retail discount scheme
- Length of service bonus reward
- Personal Development Opportunities
- 23 days holiday + Bank holidays
- Auto Enrolment Pension Scheme
- On-site Parking
- Parties and Socials