Trading Card Specialist
SKILLS
FULL DESCRIPTION
Summary
[Employer hidden — view at passion-project.co.uk] is seeking a Trading Card Specialist to handle single card submissions, manage inventory, and ensure customer satisfaction. Responsibilities include grading cards, creating listings, and providing customer service, with the role involving a strong understanding of TCG brands.
Key Responsibilities/Duties
- Receive and log submission of single cards from customers, assess and grade the condition of each card, communicate with customers regarding the grade, value and offer for their cards as well as finalise purchase prices.
- Add purchased single cards to the inventory management system, open booster boxes and sort individual cards, categorising them appropriately. Use CSV files to bulk upload card data to the website inventory.
- Manage single card products, ensuring to maintain high stock levels at all times. Monitor sales performance and customer feedback continuously to refine and enhance the mystery product offerings.
- Ensure all cards added to the inventory meet the quality standards, verifying the accuracy of card information and grading before listing.
- Create and manage listings for single cards on the website, whilst monitoring the single card inventory and assess if replenishments are required.
- Respond to customer enquiries related to submissions, resolve any queries with customers regarding card grading and pricing.
- Maintain accurate records for all transactions, submissions and ensure data integrity and consistency across all platforms.
- Adhere to company policies and procedures regarding the handling and processing of trading cards and customer information.
- Stay informed about market trends and prices for various trading cards and brands. Adjust pricing strategies based on market dynamics.
- Collaborate with the marketing team to create promotional campaigns for single cards.
Core Requirements/Qualifications/Skills
- Must have strong knowledge of the main TCG brands we specialise in, Pokemon, Magic the Gathering & Yugioh.
- Inventory and data management skills.
- Excellent communication and interpersonal skills.
- Keen eye for detail.
- Ability to work independently and to set deadlines.
Role Overview
As a Bulk Specialist, you play a key role in our purchasing and inventory management team for single cards. Your main tasks include accepting, sorting, evaluating, and pricing card submissions, as well as integrating purchased cards into our online stock. You also contribute to the overall card inventory ecosystem, ensuring accuracy and customer satisfaction. Responsibilities include organising cards from box openings, creating precise CSV files for website uploads, managing stock for mystery products, and maintaining strong relationships within the single card market and with customers.
Customer Submissions Management:
Receive and log submission of single cards from customers, assess and grade the condition of each card, communicate with customers regarding the grade, value and offer for their cards as well as finalise purchase prices.
Inventory Management:
Add purchased single cards to the inventory management system, open booster boxes and sort individual cards, categorising them appropriately. Use CSV files to bulk upload card data to the website inventory.
Mystery Stock:
Manage single card products, ensuring to maintain high stock levels at all times. Monitor sales performance and customer feedback continuously to refine and enhance the mystery product offerings.
Quality Control:
Ensure all cards added to the inventory meet the quality standards, verifying the accuracy of card information and grading before listing.
Sales & Listings:
Create and manage listings for single cards on the website, whilst monitoring the single card inventory and assess if replenishments are required.
Customer Service:
Respond to customer enquiries related to submissions, resolve any queries with customers regarding card grading and pricing.
Data Management:
Maintain accurate records for all transactions, submissions and ensure data integrity and consistency across all platforms.
Compliance and Security:
Adhere to company policies and procedures regarding the handling and processing of trading cards and customer information.
Market Research:
Stay informed about market trends and prices for various trading cards and brands. Adjust pricing strategies based on market dynamics.
Promotions and Marketing:
Collaborate with the marketing team to create promotional campaigns for single cards.
Working Hours
Rota based shifts, 9am - 5pm
5 days per week Mon - Fri
Experience
● Must have strong knowledge of the main TCG brands we specialise in, Pokemon, Magic the Gathering & Yugioh.
● Inventory and data management skills.
● Excellent communication and interpersonal skills.
● Keen eye for detail.
● Ability to work independently and to set deadlines.
Employee Benefits
● Competitive Salary: We offer a competitive salary package that reflects your skills and experience.
● Staff Discount: Enjoy a generous discount on our vast range of products.
● Career Development: Opportunities for professional growth and career advancement.
● Team Events: Participate in fun and engaging team-building events and social activities.
● Positive Work Environment: Join a supportive and inclusive workplace where your contributions are valued.
● Gaming Sessions: We have an epic Gaming Centre which is a chilled-out space where team members can hang out, play games, and catch up with others.
● Training Opportunities: Continuous learning with access to various training resources.
● Employee Recognition: Regular recognition programs to celebrate your achievements.
Why Join Us
At [Employer hidden], we value innovation, collaboration, and a commitment to excellence. We offer a supportive work environment, opportunities for professional growth, and comprehensive benefits.
How to Apply
Interested candidates are invited to submit their CV and cover letter detailing their qualifications and experience to [contact hidden] this position will remain open until we fulfil the position.
Please note applications without a cover letter will not be considered.
[Employer hidden] is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.