Telecoms Field Engineer (VoIP)
🔒 Confidential Employer
Posted 19 August 2025
LOCATION
Goodmayes
TYPE
Full-time
LEVEL
Associate
CATEGORY
Telecommunications
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
VoIP system configuration
SIP Trunks configuration
Switch configuration
Router configuration
VoIP protocols
PBX protocols
Excellent communication skills
Excellent organisational skills
FULL DESCRIPTION
Summary
A Telecoms Field Engineer is required to troubleshoot and diagnose issues, attend customer site visits to install equipment and configure VoIP systems. The role requires a strong understanding of VoIP, PBX, and SIP protocols. The candidate should possess strong communication and organisational skills and experience in a technical support environment.
Key Responsibilities/Duties
- Raising technical support cases against telephone and email requests
- Troubleshooting and performing diagnostics to determine problem, testing, and providing solutions to business users
- Attending customer site visits to install network switches, routers, and telecoms equipment
Core Requirements/Qualifications/Skills
- Excellent written and verbal communication skills
- Excellent organisational and time management skills
- 1-2 Years’ experience in a technical support environment troubleshooting & configuring VoIP system, SIP Trunks
- Configuration of switches and routers
- Understanding of VoIP/PBX/SIP protocols
- UK Drivers Licence
- Fast learner.
- Ability to develop technical skills.
Job Description
Responsibilities include
- Raising technical support cases against telephone and email requests
- Troubleshooting and performing diagnostics to determine problem, testing, and providing solutions to business users
- Attending customer site visits to install network switches, routers, and telecoms equipment
Required skills
- Excellent written and verbal communication skills
- Excellent organisational and time management skills
- 1-2 Years’ experience in a technical support environment troubleshooting & configuring VoIP system, SIP Trunks
- Configuration of switches and routers
- Understanding of VoIP/PBX/SIP protocols
- UK Drivers Licence
- Fast learner.
- Ability to develop technical skills.
Desirable skills
- Firewalls
- Experience working with asterisk
- Networking / Cabling
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