Clinic Manager

Job Description & Person Specification

Summary

Growing Hope is a national charity providing free therapy for children and young people with additional needs in partnership with local churches across the UK. We aim to grow hope for children, hope for families and hope in Jesus. Growing Hope was founded in December 2017 and has a vision to see 20 clinics set up across the UK by 2030. Growing Hope currently has five local charities running across the country in King’s Cross, Brockley, High Wycombe, Maidstone and Redbridge. They have worked with over 1000 children, young people, parents, carers, siblings and professionals since they launched.

We are currently recruiting for an experienced, innovative and highly motivated Clinic Manager for Growing Hope York. You will provide leadership to the Growing Hope York clinic overseeing the day to day running of the clinic, service development and fundraising to grow the local charity, and accessibility in the partnership church. The successful candidate will bring therapeutic experience in working alongside families of children with additional needs alongside their leadership and management skills. They will become a part of the Holy Trinity Heworth’s staff team, receiving pastoral support and working on a Sunday to support all children and families to experience belonging.

We are looking for employees who are committed to Growing Hope’s vision and values and can demonstrate these within their interview.

Hours- Full or Part time (1.0FTE, 37.5hrs or 0.8FTE, 30hrs).

Salary - £44,000-£46,000 (dependant on experience) (calculated from Growing Hope Pay Scale)

Application form – www.growinghope.org.uk/jobs

Experience Required

• Health Care Professions Council Registration.
• Therapy qualification (Occupational therapy, Speech and Language therapy, Physiotherapy, Counselling or similar).
• The therapist concerned must have at least 3 years experience working with children and families.
• Strong Leadership and Management skills.

There are four key aspects to the clinic manager role – providing clinical services, managing the clinic, developing the service and raising funds, and church accessibility. Clinic Managers are closely supported by Growing Hope (national charity) in all aspects of their role.

Providing free therapy for children and young people with additional needs and their families in partnership with Holy Trinity Heworth, York.

Clinical Services

• Run an innovative clinic based service in order to provide multidisciplinary support to children and young people with a variety of needs in the local area.
• Provide therapy assessment, intervention and evaluation which is in keeping with best practice, according to professional guidelines, for several children, young people and families each week.
• Work with children and families to develop meaningful, client-centred goals.
• Offer to pray with each child and family who attend the clinic.
• Ensure that case notes are kept up to date and provide an accurate record of clinical reasoning and observations during each session.
• Provide accurate, detailed reports for families and professionals involved with children.
• Use GAS goals as an outcome measure in order to set and review children’s progress.
• Manage the waiting list for the local clinic, including using innovative approaches such as groups and training to help support as many children, young people and families as possible.
• Oversee the purchase of equipment and use of clinic space.
• Take responsibility for own clinical development.
• Lead in safeguarding and ensure staff follow Growing Hope policy.
• Deal with complaints sensitively.
• Maintain confidentiality of all children and families seen within the clinic.
• Maintain data protection in line with Growing Hope’s information governance policy.

Clinic Management

• Work closely with Growing Hope (national) and ensure the local clinic is following the national policies and procedures and is utilising the support offered.
• Lead the charity and team with prayer and a supportive environment which demonstrates our value of hope – that we believe Jesus brings hope even in the most difficult situations and that underpins everything that we do.
• Recruit and manage staff, freelancers, volunteers and systems in order to enable the clinic to run effectively. Lead team meetings, 1:1s, inductions and training in a professional manner.
• Work closely with Growing Hope (national) to ensure accurate, professional and timely reporting of services, including providing information, checking and submitting the annual report.
• Communicate regularly and effectively with the local trustee board who governs the charity. (This includes attending quarterly trustee meetings and meeting with the Chair of trustees).
• Ensure clinic services meet Growing Hope aim to grow hope for families through utilising staff and volunteers to run regular When Dreams Change courses, Siblings Groups and Circle of Security.
• Link with other community services in order to gain contacts and referrals. (e.g. developing close working relationships with schools and SENDCOs).
• Use time effectively in order to balance the demands of the role, asking for support when it’s needed.
• Excellent time management and organisation skills, responding in a timely and professional manner.
• Able to manage and work closely with a team of professionals, freelances, volunteers and trustees.

Service Development and Fundraising

As with any therapy service manager, a key part of the Clinic Manager role is service development. This includes pitching development ideas, understanding budgets and raising funds through a variety of sources.

• Strategically plan and develop the charities services to support as many children, young people and families as possible in line with the charities governing document and objectives.
• Demonstrate a good knowledge and application of the charities budget. Proposing new budgets and spending according to budgets signed off by trustees.

Providing free therapy for children and young people with additional needs and their families in partnership with Holy Trinity Heworth, York.

• Oversee the charities fundraising and ensure that the budget is met (this includes running monthly fundraising sub-committees, recruiting and supporting volunteer to help deliver fundraising, checking and applying for grants and overseeing the delivery of fundraising events).
• Active networking with potential volunteers, staff, freelancers and supporters. This may include approaching individuals with specific volunteering requests, meeting with potential grant providers or contacting local schools.
• Work closely with trustees from different churches and church champions to support community fundraising and church giving to Growing Hope.

Church Accessibility

Enabling accessible church ministry in the partnership church is an essential aspect of the Clinic Manager role. Each Clinic Manager must work on a Sunday in order to grow and develop a volunteer team who can support everyone to access church.

• Receive pastoral and team support as part of the Holy Trinity Heworth’s staff team, attending staff meetings regularly on one morning and giving one day a week to the church aspect of the role. (Usually half a day in the week and half a day on a Sunday).
• Build on accessible provision for families with additional needs on a Sunday at Holy Trinity Heworth through working on a Sunday, running groups, growing and training a volunteer team.
• Promote accessibility in the local area to the clinic, offering advice, support or resources to other local churches to enable accessibility where appropriate.

Person Specification. The ideal candidate will have a genuine interest in working in the charity sector.

ESSENTIAL DESIRABLE

• This role has an Occupational Requirement to be a Christian, as permitted under Schedule 9, Part 1, of the Equality Act 2010.
• At least three years of experience as a clinician registered with the Health Care Professionals Council working using specialist skills with children and families.
• Excellent leadership and management skills and relevant leadership and supervision experience.
• Experience in providing training within clinical role.
• Commitment to Growing Hope’s vision.
• IT skills – experience of MS Office, particularly Word and Excel.
• Excellent communication and interpersonal skills. Ability to communicate in highly complex situations and in hostile or emotive atmospheres.
• An innovative and creative approach.
• Ability to monitor and contribute to clinic budgets.
• Ability to create and action service development plans.
• Excellent organisational skills and attention to detail. Ability to keep records and report progress in a timely manner.

• Experience in fundraising and events.
• Experience in working with trustees.
• Experience, interest in or commitment to a career in additional needs and accessibility within church and community settings.
• Interest in or experience of working in the charity/NGO sector.
• Post graduate training in areas relevant to clinical role.
• Ability to deliver core HR advice and manage contracts and day to day clinic tasks.
• Ability to create, implement and monitor systems for effective working across the clinic.

Each local Growing Hope charity runs through collaboration between the national charity, the local church and the clinic. Growing Hope national charity exists to equip and enable the local charities to run as smoothly as possible. As a new Growing Hope clinic starts the Growing Hope national team will coach and develop the new Clinic Manager in their role. On a day to day basis Growing Hope’s Director of Training and Development, Vicki, is available to help support the Clinic Managers as they run the charity. There’s a working together agreement with more information about key aspects of the role and partnership.

Providing free therapy for children and young people with additional needs and their families in partnership with Holy Trinity Heworth, York.

Clinical

Tasks/ Growing Hope York Chair of Church Leader – Growing Hope – everyday

Supervisor -

activities Trustees – direct manager pastoral support support

clinical support

May make

Decisions made by board of

Probation/ May make Involved in the day to day recommendatio

employment recommendations to ensuring that employment ns to GH who

decisions the chair. standards are maintained. will feedback to

the chair.

Support through training

and advice around

fundraising, grant

applications. Nationally run

May contribute to

Responsibility for ensuring the campaigns and event plans

Fundraising community -

charity is governed well. for recommended use

locally. All email newsletter

and social media

communications are

supported nationally.

Growing Hope’s Finance

Officer supports with Book

Keeping and Payroll

Responsible for ensuring the

services, agreed as part of

charity finances are kept in Church contribute

Finances order. Appoints independent financially to Growing -

examiner. Signs off annual Hope each year.

accounts.

Each Growing Hope local

contributes a monthly

amount towards this.

Responsible for ensuring that

Leave (annual leave is suitable and kept

leave/ carers informed. (this should not be Informed regarding

leave/ sick taken over Clinic Manager leave.

leave) days or training unless

specifically requested).

Informed about the clinic

progress. Decides whether the Provides recommended

Supports

clinic follow template policies, policies, procedures and

Clinical support/ procedures and guidelines for Informed about the guidelines for running the

supervision to running the clinic running the clinic day to day. clinic progress. clinic day to day. Supports

help with clinical Brings any amendments to ad hoc where questions

provision. these in writing to arise.

collaboration partners.

May be involved with

Recruitment of Signs off the budget and Supports with safer

ex-officio trustee

new staff, proposals together with recruitment processes, DBS

signing off. proposals -

volunteers and trustees. A trustee may be admin as requested by the

freelancers. involved in interviews. local charity.

Line

Awareness of who is a part of When requested by the

management of

the current team, sign off on - local clinic all contracted -

new staff,

new staff. staff will be provided with

volunteers and

Providing free therapy for children and young people with additional needs and their families

in partnership with Holy Trinity Heworth, York.

freelancers – full clinical supervision by

responsibility of Growing Hope.

Clinic Manager.

Advice and support around

Direction and

good practice in terms of May from time

Accessibility on Informed about what is agreement around

accessibility on a Sunday as to time provide

a Sunday happening. creating accessible

requested by the local additional ideas.

church each Sunday.

charity.

General working pattern

The general working pattern of a Clinic Manager is as follows. Please note Growing Hope is a flexible employer and is happy to discuss alternative working arrangements.

Five Days a week:

Monday Tuesday Weds Thursday Sunday

Friday Saturday

8:30-18:00 8:30-18:00 8:30-18:00 8:30-17:30 9am-1pm

Clinic (no Supporting families

Church staff more than 6 of children with

Clinic (3 slots)

team clinic slots additional needs to

per day, come to church.

Clinic and

aiming to Non-working days

fundraising

admin day Management

Growing see 10

(from home) time (could

Hope children with

be from

Groups a couple of

home)

groups)

Four days a week:

Tuesday Weds Thursday Sunday

Monday Friday Saturday

8:30-18:00 8:30-18:30 8:30-18:00 9am-1pm

Clinic (no

Supporting families

Church staff more than 4

of children with

team (half clinic slots

additional needs to

day) per day, come to church.

Clinic and

aiming to 7 Clinic and

Non- children with fundraising

Non-working days

working day a couple of admin day

Management groups) (from home)

admin time

Growing

(could be

Hope

from home)

Groups

(16:00-18:30)

Our therapy pattern is found on the clinic page of our website. Generally we provide families with an assessment, they receive a short report and advice, together with a whatsapp video of recommendations using a Growing Hope report template. Families then receive up to 6 weeks of intervention before being discharged. They can then practice for 3 months before referring back in if they’d like a review session and support (up to 4 weeks of therapy).

Providing free therapy for children and young people with additional needs and their families in partnership with Holy Trinity Heworth, York.