Clinic Manager

Job Description & Person Specification

Growing Hope Solent Clinic Manager

Summary

Growing Hope is a national charity providing free therapy for children and young people with additional needs in partnership with local churches across the UK. We aim to grow hope for children, hope for families and hope in Jesus. Growing Hope was founded in December 2017 and has a vision to see 20 clinics set up across the UK by 2030. Growing Hope currently has five local charities running across the country in King’s Cross, Brockley, High Wycombe, Maidstone and Redbridge. They have worked with over 700 children, young people, parents, carers, siblings and professionals since they launched.

We are currently recruiting for an experienced, innovative and highly motivated Clinic Manager for Growing Hope Solent. You will provide leadership to the Growing Hope Solent clinic overseeing the day to day running of the clinic, service development and fundraising to grow the local charity, and accessibility in the partnership church. The successful candidate will bring therapeutic experience in working alongside families of children with additional needs alongside their leadership and management skills. They will become a part of the King’s Community Church, Hedge End staff team, receiving pastoral support and working on a Sunday to support all children and families to experience belonging.

We are looking for employees who are committed to Growing Hope’s vision and values and can demonstrate these within their interview.

Hours - Full or Part time (1.0FTE, 37.5hrs or 0.8FTE, 30hrs).

Salary - £44,000-£46,000 (1.0FTE) / £35,200-£36,800 (for 0.8FTE) (dependant on experience and calculated from Growing Hope payscale)

Application form – www.growinghope.org.uk/jobs

Experience Required

• Health Care Professions Council Registration.
• Therapy qualification (Occupational therapy, Speech and Language therapy, Physiotherapy, Counselling or similar).
• The therapist concerned must have at least 3 years experience working with children and families.
• Strong Leadership and Management skills.

There are four key aspects to the clinic manager role – providing clinical services, managing the clinic, developing the service and raising funds, and church accessibility. Clinic Managers are closely supported by Growing Hope (national charity) in all aspects of their role.

Clinical Services

• Run an innovative clinic based service in order to provide multidisciplinary support to children and young people with a variety of needs in the local area.
• Providing free therapy for children and young people with additional needs and their families in partnership with King’s Community Church, Hedge End.
• Provide therapy assessment, intervention and evaluation which is in keeping with best practice, according to professional guidelines, for several children, young people and families each week.
• Work with children and families to develop meaningful, client-centred goals.
• Offer to pray with each child and family who attend the clinic.
• Ensure that case notes are kept up to date and provide an accurate record of clinical reasoning and observations during each session.
• Provide accurate, detailed reports for families and professionals involved with children.
• Use GAS goals as an outcome measure in order to set and review children’s progress.
• Manage the waiting list for the local clinic, including using innovative approaches such as groups and training to help support as many children, young people and families as possible.
• Oversee the purchase of equipment and use of clinic space.
• Take responsibility for own clinical development.
• Lead in safeguarding and ensure staff follow Growing Hope policy.
• Deal with complaints sensitively.
• Maintain confidentiality of all children and families seen within the clinic.
• Maintain data protection in line with Growing Hope’s information governance policy.

Clinic Management

• Work closely with Growing Hope (national) and ensure the local clinic is following the national policies and procedures and is utilising the support offered.
• Lead the charity and team with prayer and a supportive environment which demonstrates our value of hope – that we believe Jesus brings hope even in the most difficult situations and that underpins everything that we do.
• Recruit and manage staff, freelancers, volunteers and systems in order to enable the clinic to run effectively. Lead team meetings, 1:1s, inductions and training in a professional manner.
• Work closely with Growing Hope (national) to ensure accurate, professional and timely reporting of services, including providing information, checking and submitting the annual report.
• Communicate regularly and effectively with the local trustee board who governs the charity. (This includes attending quarterly trustee meetings and meeting with the Chair of trustees).
• Ensure clinic services meet Growing Hope aim to grow hope for families through utilising staff and volunteers to run regular When Dreams Change courses, Siblings Groups and Circle of Security.
• Link with other community services in order to gain contacts and referrals. (e.g. developing close working relationships with schools and SENDCOs).
• Use time effectively in order to balance the demands of the role, asking for support when it’s needed.
• Excellent time management and organisation skills, responding in a timely and professional manner.
• Able to manage and work closely with a team of professionals, freelances, volunteers and trustees.

Service Development and Fundraising

As with any therapy service manager, a key part of the Clinic Manager role is service development. This includes pitching development ideas, understanding budgets and raising funds through a variety of sources.

• Strategically plan and develop the charity’s services to support as many children, young people and families as possible in line with the charity’s governing document and objectives.
• Demonstrate a good knowledge and application of the charity’s budget. Proposing new budgets and spending according to budgets signed off by trustees.
• Oversee the charity’s fundraising and ensure that the budget is met (this includes running monthly fundraising sub-committees, recruiting and supporting volunteer to help deliver fundraising, checking and applying for grants and overseeing the delivery of fundraising events).
• Active networking with potential volunteers, staff, freelancers and supporters. This may include approaching individuals with specific volunteering requests, meeting with potential grant providers or contacting local schools.
• Work closely with trustees from different churches and church champions to support community fundraising and church giving to Growing Hope.
• Providing free therapy for children and young people with additional needs and their families in partnership with King’s Community Church, Hedge End.

Church Accessibility

Enabling accessible church ministry in the partnership church is an essential aspect of the Clinic Manager role. Each Clinic Manager must work on a Sunday in order to grow and develop a volunteer team who can support everyone to access church.

• Receive pastoral and team support as part of the King’s Community Church staff team, attending staff meetings regularly on one morning and giving one day a week to the church aspect of the role. (Usually half a day in the week and half a day on a Sunday).
• Build on accessible provision for families with additional needs on a Sunday at King’s Community Church through working on a Sunday, running groups, growing and training a volunteer team.
• Promote accessibility in the local area to the clinic, offering advice, support or resources to other local churches to enable accessibility where appropriate.

Person Specification. The ideal candidate will have a genuine interest in working in the charity sector.

ESSENTIAL DESIRABLE

• ● This role has an Occupational Requirement to be a Christian, ● Experience in fundraising and as permitted under Schedule 9, Part 1, of the Equality Act events.
• 2010. ● Experience in working with
• ● At least three years of experience as a clinician trustees.
• registered with the Health Care Professionals Council ● Experience, interest in or
• ● Excellent leadership and management skills and relevant commitment to a career in
• leadership and supervision experience. additional needs and
• ● Experience in providing training within clinical role. accessibility within church and
• ● Commitment to Growing Hope’s vision. community settings.
• ● IT skills – experience of MS Office, particularly Word and ● Interest in or experience of
• Excel. working in the charity/NGO
• ● Excellent communication and interpersonal skills. Ability sector.
• to communicate in highly complex situations and in
• hostile or emotive atmospheres. ● Post graduate training in areas
• ● An innovative and creative approach. relevant to clinical role.
• ● Ability to monitor and contribute to clinic budgets. ● Ability to deliver core HR advice
• ● Ability to create and action service development plans. and manage contracts and day
• ● Excellent organisational skills and attention to detail. to day clinic tasks.
• Ability to keep records and report progress in a timely
• manner.

Each local Growing Hope charity runs through collaboration between the national charity, the local church and the clinic. Growing Hope national charity exists to equip and enable the local charities to run as smoothly as possible. As a new Growing Hope clinic starts the Growing Hope national team will coach and develop the new Clinic Manager in their role. On a day to day basis Growing Hope’s Services team is available to help support the Clinic Managers as they run the charity. There’s a working together agreement with more information about key aspects of the role and partnership.

Growing Hope Solent Chair of Clinical

Tasks/ Church Leader – Growing Hope – everyday

Trustees – direct manager on Supervisor -

behalf of trustees pastoral support support

Decisions made by board of May make

Involved in the day to day

Probation/ trustees, working in May make recommendati

ensuring that

employment collaboration with Growing recommendations ons to GH who

employment standards

decisions Hope national and the to the chair. will feedback

are maintained.

church. to the chair.

Support through training

and advice around

May contribute to fundraising, grant

Responsibility for ensuring

Fundraising community applications. Nationally -

the charity is governed well.

fundraising. run campaigns and event

plans for recommended

use locally. All email

Providing free therapy for children and young people with additional needs and their families in

newsletter and social

media communications

are supported nationally.

Growing Hope’s Finance

Officer supports with

Book Keeping and Payroll

Responsible for ensuring the

Church contribute services, agreed as part

charity finances are kept in

financially to of the collaboration. This

Finances order. Appoints independent -

Growing Hope each includes supporting with

examiner. Signs off annual

year. preparing annual reports.

accounts.

Each Growing Hope local

contributes a monthly

amount towards this.

Responsible for ensuring

that leave is suitable and

Leave (annual

leave/ carers Informed regarding Informed regarding

leave/ sick leave. leave. This should not be taken over Clinic -

leave) Manager days or training

unless specifically

requested.

Informed about the clinic

progress. Decides whether Supports

Provides recommended

Clinical policies, procedures and

support/ Informed about the guidelines for running the

running the clinic progress. clinic day to day.

clinic Supports ad hoc where

questions arise.

Bringing any clinical

amendments to these in provision.

writing to collaboration

partners.

May be involved

Recruitment of Signs off the budget and Supports with safer

new staff, proposals together with recruitment processes,

volunteers and trustees. A trustee may be DBS admin as requested

freelancers. involved in interviews. by the local charity.

Line

management

of new staff, When requested by the

volunteers and Awareness of who is a part local clinic all contracted

freelancers – of the current team, sign off - staff will be provided with

full on new staff. clinical supervision by

responsibility Growing Hope.

of Clinic

Manager.

Direction and Advice and support

May from time

agreement around around good practice in

Accessibility on Informed about what is to time provide

a Sunday happening. additional

church each Sunday as requested by

Sunday. the local charity.

General working pattern

The general working pattern of a Clinic Manager is as follows. Please note Growing Hope is a flexible employer and is happy to discuss alternative working arrangements.

Five Days a week:

Monday Tuesday Weds Thursday Sunday

Friday Saturday

8:30-18:00 8:30-18:00 8:30-18:00 8:30-17:30 9am-1pm

Clinic (min Supporting

Clinic and

of 5 clinic Clinic (min of families of

Church slots per 3 slots aiming children with

admin day Non-working days

aiming to see 4-5 additional needs

to see 7-8 children) to come to

children church.

(from

home)

Providing free therapy for children and young people with additional needs and their families in

Growing with a Management

Hope couple of time (could be

Groups groups) from home)

Four days a week:

Tuesday Weds Thursday Sunday

Monday Friday Saturday

8:30-18:00 8:30-18:30 8:30-18:00 9am-1pm

Clinic (min Supporting

Church staff of 5 clinic families of

team (half slots per children with

day) day, aiming additional needs

to see 7-8 to come to

children Clinic and church.

Non-

working Non-working days

day

with a fundraising

admin day

(from home)

Management

admin time Growing

(could be Hope

from home) Groups

(16:00-

18:30)

Our therapy pattern is found on the clinic page of our website. Generally we provide families with an

assessment, they receive a short report and advice, together with a WhatsApp video of recommendations using a Growing Hope report template. Families then receive up to 6 weeks of intervention before being discharged. They can then practice for 3 months before referring back in if they’d like a review session and support (up to 4 weeks of therapy).

Providing free therapy for children and young people with additional needs and their families in partnership with King’s Community Church, Hedge End.