Junior IT Engineer
SKILLS
FULL DESCRIPTION
Summary
We are looking for a Junior IT Engineer to join our team.
The Junior IT Engineer will provide hardware support, manage IT equipment, monitor and manage tickets, support queries, work with third-party suppliers, act as a first escalation point for incidents, process starters/leavers, contribute to IT projects, and document IT tasks.
Key skills include proficiency in Windows 10, Apple OS, Azure AD (Entra), AD, Group Policies, Microsoft/ Office 365, Windows imaging and deployment, understanding basic Networking, Android and Apple mobile devices deployment, and knowledge of Windows servers, Microsoft Azure and AWS.
Duties and responsibilities
- Provide hardware support and service to colleagues Head Office. - Manage basic stock IT equipment, and when required place orders. - Monitor, triage and manage assigned and unassigned tickets, ensuring timely updates and resolution within the agreed SLA where defined. - Support queries and issues that arrive via email, phone and walk-ins and ensure a ticket log is recorded. - Work closely with third-party suppliers and service providers to promptly resolve incidents and requests. - Act as a first escalation point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages. - Process starters, leavers, and amendments promptly and within SLA where defined. - Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes. - Contribute to the delivery of IT projects where assigned, ensuring deadlines and milestones are met. - Document process and instructions for IT tasks and end-user documentation. - Management of SaaS and PaaS applications.
Experience and Qualifications Required
- Sufficient technical skills in Windows 10, Apple OS, Azure AD (Entra), AD, Group Policies, Microsoft/ Office 365 - Windows imaging and deployment - Understanding basic Networking (IP subnet/routing, TCP IP/ UDP, DNS, VPNs, VLANs) - Android and Apple mobile devices deployment - Understanding of Windows servers, Microsoft Azure and AWS - Great customer service to support the business.