Anaplan Managed Service [Care] Consultant
SKILLS
FULL DESCRIPTION
Summary
An exciting opportunity for a customer-focused individual to care for the health of Bedford Consulting's growing Anaplan customer portfolio across the EMEA region. This role involves maximizing the value of Anaplan investments, ensuring platform adoption, providing support, and expanding use cases. Key responsibilities include customer engagement, platform management, troubleshooting, and business development.
Key Responsibilities/Duties
- Oversee the full Care/MS process, from customer onboarding and engagement through to renewal, ensuring each stage is delivered to the highest standard.
- Act as the primary point of contact for managed services customers, understanding their evolving business needs and ensuring their Anaplan solutions remain aligned.
- Work closely with Bedford’s Professional Services Directors and Anaplan Business Partners to regularly review customer health and proactively identify potential churn risks.
- Ensure Anaplan routines and maintenance tasks are completed on schedule, while also managing model access and security requirements as needed.
- Provide ongoing support for existing Anaplan models, including troubleshooting issues, optimising performance, and implementing functional enhancements.
- Maintain an up-to-date customer database with key contact details, use cases, and other relevant metrics to enhance service delivery.
- Contribute to the design, implementation, and continuous improvement of service offerings while staying informed about Anaplan’s latest functionalities.
- Ensure all reporting and governance requirements are completed accurately and on time.
Core Requirements/Qualifications/Skills
- 2+ years of experience with Anaplan, (minimum level 2) demonstrating strong technical proficiency across all aspects of the platform.
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve both technical and business challenges.
- Excellent communication, presentation, and client relationship skills, capable of engaging effectively with both business users and executives.
- Commercially aware and relationship-focused, committed to strengthening customer partnerships.
- Solid business acumen, with experience in either financial planning, supply chain, sales performance management, or other enterprise planning functions.
- Customer-centric mindset, passionate about helping clients maximize their investment in Anaplan.
Job Description
Working closely with other divisions within our Professional Services and commercial teams, you will act as a trusted advisor, ensuring our customers maximise the value of their Anaplan investment by ensuring platform adoption, support, customer health and use case expansion – collectively ensuring our customers are in a strong position to renew.
This is a customer facing and delivery focused role, acting as the central agent for your customers Care and Managed Service requirements. While also expanding our Care/MS reach across our entire customer portfolio.
Bedford operates a no-ego and no-surprises environment, we are all team players who work together to contribute to Bedford’s success. We truly live and breathe our values and expect the same of you. We want every customer to feel important, valued and have a constructive, enjoyable and long-lasting relationship with Bedford.
Key Pre-requisites
- 2+ years of experience with Anaplan, (minimum level 2) demonstrating strong technical proficiency across all aspects of the platform.
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve both technical and business challenges.
- Excellent communication, presentation, and client relationship skills, capable of engaging effectively with both business users and executives.
- Commercially aware and relationship-focused, committed to strengthening customer partnerships.
- Solid business acumen, with experience in either financial planning, supply chain, sales performance management, or other enterprise planning functions.
- Customer-centric mindset, passionate about helping clients maximize their investment in Anaplan.
- Exceptional time management and attention to detail, with the ability to manage multiple workstreams simultaneously.
- Strong alignment with Bedford’s values, a proactive team player who can also work independently.
Accountabilities and KPIs
Reporting to our Head of Managed Services/Care, you will take the lead in delivering and executing our services, with overall responsibility for:
- Customer Experience: Oversee the full Care/MS process, from customer onboarding and engagement through to renewal, ensuring each stage is delivered to the highest standard.
- Customer Engagement: Act as the primary point of contact for managed services customers, understanding their evolving business needs and ensuring their Anaplan solutions remain aligned.
- Collaboration: Work closely with Bedford’s Professional Services Directors and Anaplan Business Partners to regularly review customer health and proactively identify potential churn risks.
- Platform Management: Ensure Anaplan routines and maintenance tasks are completed on schedule, while also managing model access and security requirements as needed.
- Troubleshooting & Support: Provide ongoing support for existing Anaplan models, including troubleshooting issues, optimising performance, and implementing functional enhancements.
- Customer Intelligence: Maintain an up-to-date customer database with key contact details, use cases, and other relevant metrics to enhance service delivery.
- Business Development: Contribute to the design, implementation, and continuous improvement of service offerings while staying informed about Anaplan’s latest functionalities.
- Reporting & Governance: Ensure all reporting and governance requirements are completed accurately and on time.