Housing Support Worker
SKILLS
FULL DESCRIPTION
Summary
As a Housing Officer, you will manage housing and provide essential support to vulnerable individuals, ensuring they have the resources and skills to transition to independent living. Your responsibilities will include property management, support planning, and working closely with external partners to deliver successful outcomes.
- Manage housing and provide essential support to vulnerable individuals.
- Property management.
- Support planning.
- Working closely with external partners.
- Experience in housing management or support roles, particularly with vulnerable individuals.
- Strong understanding of property management, housing benefit systems, and tenancy agreements.
- Full UK driving license and access to a vehicle for business purposes.
Making a difference
The Community Accommodation with Support, tier 2 (CAS-2) contract is a high-profile commission direct from the Ministry of Justice. Operating in every region across England and Wales. CAS-2 provide accommodation, support to low and medium risk offenders that are eligible for a home detention curfew or bail that would otherwise be held in prison because they do not have accommodation in the community. It is currently [Employer hidden — view at passion-project.co.uk]’s largest single contract and is set to grow by 60% over the next 18 months!
Role Overview:
As a Housing Officer, you will manage housing and provide essential support to vulnerable individuals, ensuring they have the resources and skills to transition to independent living. Your responsibilities will include property management, support planning, and working closely with external partners to deliver successful outcomes.
Key Responsibilities:
- Housing & Property Management:
- Visit properties weekly to ensure they meet Decent Homes Standards, report repairs, and manage cleaning and maintenance.
- Maintain properties and manage tenancy agreements.
- Create and review person-centered support and safety plans for service users.
- Provide a minimum of two hours of support weekly to each service user, updating plans and encouraging goal achievement.
- Develop move-on plans for service users to identify realistic housing options, including independent living or more appropriate housing.
- Support users with practical tasks and life skills development.
- Work with Probation Services, housing authorities, and other agencies to provide coordinated support.
- Maintain professional relationships with all stakeholders.
- Maximize rent collection and assist service users with Housing Benefit claims and rent payments.
- Ensure all paperwork and claims are completed accurately and on time.
- Identify and address anti-social behavior and ensure appropriate records are kept.
- Regularly update the Resident Record Database and ensure accurate records are maintained.
- Comply with regulatory requirements and service delivery standards.
Skills & Experience We’re Looking For:
- Experience in housing management or support roles, particularly with vulnerable individuals.
- Strong understanding of property management, housing benefit systems, and tenancy agreements.
- Ability to work with individuals involved in the criminal justice system and help them reintegrate successfully.
- Excellent communication and organizational skills.
- Full UK driving license and access to a vehicle for business purposes.
- Ability to work both independently and as part of a team.
- Enhanced DBS check and Prison Clearance required.
- People who love this role are: · Resilient – doesn’t take the events of the day home with them, undertakes activity to care for own wellbeing
- Curious – will ask questions to understand before finding solutions or signposting.
- Emotionally intelligent - Perceptive to human behavior, instinctively knows when something isn’t right.
- Has a level of self-confidence and knows own limitations. Positive outlook – enthusiastic and willing to learning.
Rewards and benefits
- 25 days holiday + bank holidays
- Free eye test and £50 contribution towards glasses
- Employee assistance programme
- Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements.
- The opportunity to work flexibly within the community as this role allows you to work from home in between property visits.
Ready to Make an Impact?
Apply now to be part of [Employer hidden]’sCAS-2 programme and make a real difference in the lives of vulnerable individuals. Interviews are ongoing, and we are hiring for multiple roles.
Job Type: Full-time
Pay**: From £24,962.00 per year
Benefits:
- Casual dress
- Company pension
Experience:
- Housing: 1 year (required)
- working with vulnerable people: 1 year (required)
- ICT: 1 year (required)
License/Certification:
- Driving License (required)
Work authorization:
- United Kingdom (required)