Digital Account Manager
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Summary
mtc. is seeking an outgoing and dynamic Digital Account Manager to join their team. The role involves managing clients, working within the Aftercare system, building client relationships, and understanding mtc.'s services to upsell accordingly. Candidates should be confident in handling client concerns and possess strong communication skills. Experience in front-end coding or technical support is beneficial.
- Manage clients and work within the Aftercare system.
- Build strong and positive relationships with clients.
- Grow a sound understanding of all mtc. services and features and up-sell accordingly to existing clients.
- Manage clients questions, expectations on costs, time frames and ensure client's support tickets are resolved in a reasonable time scale.
- Handle any client's concerns or issues.
# Digital Account Manager
DESIGN. ECOMMERCE. DIGITAL. MARKETING. TECHNOLOGY.
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mtc. wish to recruit an outgoing and dynamic Account Manager that can join our existing team and work with our existing clients.
The role will consist of managing our clients and working within our dedicated Aftercare system. You will build strong and positive relationships with clients. Communication will be via phone, email and via the Aftercare system. You will grow a sound understanding of all mtc. services and features and up-sell accordingly to our existing clients. Day to day you will manage clients questions, expectations on costs, time frames and ensure client's support tickets are resolved in a reasonable time scale. Within your role you will build strong relationships with co-workers across all teams and be prepared to go the extra mile for clients and colleagues at all times. You should be confident in handling any client's concerns or issues. Also be beneficial for the role and any front coding experience or general technical support experience.
A CV and any applicable covering letter advising of your experience is beneficial.
Location: Dundee / Edinburgh Salary: Negotiable depending on experience
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Formed in 1999, and based in Dundee and Edinburgh, mtc offers a completely rounded web design and development service. We provide the expertise and know-how to deliver web solutions to clients across a wide range of sectors.
### We help clients build digital solutions by integrating creativity, technology, growth strategy, and brand.
##### Competitive starting salary
##### Career progression opportunities
##### Great working environments
##### Extra holidays based on service
##### Maternity and paternity pay
##### Sick Pay after your initial probation*
##### Social events & budgets at our offices
##### Access to exclusive client discounts
##### Dog Friendly Offices
##### Free snacks, refreshments while you work
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