Income & Void Management Lead
SKILLS
FULL DESCRIPTION
Summary
[Employer hidden — view at passion-project.co.uk] is seeking an Income & Void Management Lead to manage resident income, support residents, and ensure properties meet standards. This role involves managing Housing Benefit and service charge income, supporting residents, and ensuring properties meet standards.
Key Responsibilities:
- Income & Financial Management
- Void Management & Move-On Support
- Reporting & Compliance
Requires experience in housing and finance, alongside collaboration and communication skills.
Skills & Experience:
- Housing & Financial Knowledge
- Collaboration & Communication
- Compliance & Reporting
Job Title: Income & Void Management Lead
Location: London Area
DBS Required: Yes (Enhanced)
Salary: £36,213 - £39,188 plus London Weighting.
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About the Role:
We are looking for a dedicated Income & Void Management Lead to join our team. You will work with teams to support the smooth management of Resident related income, support residents with associated support needs such as HB Claims and evidences etc. This role also involves supporting teams to ensure properties are being maintained to a good standard and the provision of move-on planning support. You will work closely with colleagues from other Departments including Housing and Finance as well as Void Management and Leasing Teams to support the maximisation of occupancy and income for the area.
Key Responsibilities:
- - Income & Financial Management
- - Work with support teams to manage Housing Benefit and service charge income.
- - Track overpayments and payment schedules, resolving any issues that arise.
- - Provide guidance to local teams on collecting payments and managing non-payment.
- - Monitor Support Plans to ensure these are meeting quality standards and Local Authority requirements.
- - Void Management & Move-On Support
- - Support teams to ensure that property standards are being met at all times.
- - Support the Local Management Team to ensure void units are kept to a minimum.
- - Work closely with Support Teams to help residents move on to longer-term accommodation.
- - Ensure residents have support plans that are SMART and person-centred.
- - Analyse and adapt reports to ensure that the Local Management Team have the most up to date information regarding progress.
- - Reporting & Compliance
- - Use data to track income and support plans, keeping your manager updated.
- - Follow all relevant policies and ensure compliance with regulations.
- - Help meet team and organisational performance targets.
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Skills & Experience:
- - Housing & Financial Knowledge
- - Experience in managing income and reducing arrears.
- - Knowledge of Housing Benefit and supported housing systems.
- - Experience in managing tenancies and properties will be a benefit to the role.
- - Collaboration & Communication
- - Strong teamwork and problem-solving skills.
- - Clear and effective communication with internal and external teams.
- - Compliance & Reporting
- - Ability to manage data and meet performance targets.
- - Attention to detail in following policies and procedures.
For further information about [Employer hidden]’s (Cas-2) Benefits, please click here.
For further information about the role, pleased click here.
Why Join Us?
[Employer hidden] is committed to supporting residents in their journey to stable housing. This is a great opportunity to make a positive impact, work as part of a supportive team, and grow within the organisation.
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