Housing Support Worker

🔒 Confidential Employer

Posted 17 August 2025

LOCATION

Black Country

TYPE

Full-time

LEVEL

Entry-level

SALARY

£26,584 / year

SKILLS

Support Planning Housing Benefit Organizational Skills Communication ICT Skills Assessment

FULL DESCRIPTION

Summary

As a Housing Support Worker, you will have a varied role with the opportunity to make a significant impact. Key responsibilities include managing your schedule, supporting service users with needs assessment and support planning, assisting with housing applications and rent payments, and ensuring properties meet the Decent Homes Standard.

Key responsibilities include:
Managing your schedule to meet the needs of the role.
Supporting service users by assessing their needs, creating support and safety plans, and collaborating with probation and court staff.
Assisting with housing applications, Housing Benefit claims, and rent payments.
Ensuring that properties meet the Decent Homes Standard and addressing any maintenance issues.

Essential Skills & Qualities:
Genuine interest in engaging with people, adapting communication styles, and making informed decisions.
Ability to work within professional boundaries while acting in the best interests of both the service users and [Employer hidden — view at passion-project.co.uk].
Strong organizational skills, able to manage competing priorities, and update systems in a timely manner.
ICT skills (Outlook, Word, Excel) with training provided for internal systems.

Role Overview:

As a Housing Support Worker, your days will be varied, with the opportunity to make a significant impact on both service users and the community.

Key responsibilities include:

Managing your schedule to meet the needs of the role.
Supporting service users by assessing their needs, creating support and safety plans, and collaborating with probation and court staff.
Assisting with housing applications, Housing Benefit claims, and rent payments.
Ensuring that properties meet the Decent Homes Standard and addressing any maintenance issues.

Who Would Enjoy This Role:

Resilient individuals who can leave work at work and focus on self-care.
Curious problem-solvers who ask questions before finding solutions.
Emotionally intelligent people who can understand and respond to human behaviour
Confident and positive individuals, eager to learn and collaborate with others.
People with strong teamwork skills and personal values aligned with [Employer hidden]’s mission.

Essential Skills & Qualities:

Genuine interest in engaging with people, adapting communication styles, and making informed decisions.
Ability to work within professional boundaries while acting in the best interests of both the service users and [Employer hidden].
Strong organizational skills, able to manage competing priorities, and update systems in a timely manner.
ICT skills (Outlook, Word, Excel) with training provided for internal systems.

Non-Negotiable Requirements:

Full, clean UK driving license
Access to a vehicle (mileage reimbursement at 45p per mile).
Willingness to travel for business purposes.
Business car insurance will be required.
An enhanced DBS check and Prison Clearance will be necessary for this role.
Applications from individuals with lived experience in the criminal justice system are encouraged, and a criminal record may not necessarily disqualify you.

Benefits & Rewards:

25 days holiday, plus bank holidays.
Free eye tests and a £50 contribution towards glasses.
Access to an employee assistance program.
Generous leave entitlement, including additional special leave.
Occupational sick pay exceeding statutory requirements.
Flexible working arrangements, including the ability to work from home between property visits.