Business Analyst
SKILLS
FULL DESCRIPTION
Summary
The Business Analyst at [Employer hidden — view at passion-project.co.uk] will play a pivotal role in driving the successful implementation, adoption, and continuous improvement of their solutions. The role involves gathering and analyzing business requirements, translating them into technical specifications and user stories. Collaboration with internal and external stakeholders is key, including client implementations, workshop facilitation, and post-implementation training.
- Key Responsibilities include gathering, analysing, and documenting business and technical requirements.
- Creating clear user stories, process flows, and acceptance criteria.
- Supporting sprint planning and tracking progress.
- Managing and prioritising issues raised by clients and internal teams.
- Assisting in client delivery and implementation.
Key Skills and Qualifications include experience as a Business Analyst, strong analytical, problem-solving, and communication skills, experience in translating business needs into technical specifications, familiarity with Agile methodologies, client interaction, and stakeholder management.
company overview
[Employer hidden] is an InsurTech delivering Automated Data Exchange and Back Office processing to the Insurance Industry. Primarily focused on the Delegated Authority sector, [Employer hidden] allows data to be passed from distribution to capacity in a highly automated manner whether using real-time APIs or more traditional bordereaux.
At the core of our culture lies a strong commitment to delivering excellence and honesty. This is key to the supportive, fun and open working environment that we have.
[Employer hidden] was formed in 2018 with the ambition to be the leading Global Delegated Authority solution and has been awarded a grant from Innovate UK for it’s Machine-Learning Capacity Utilisation Predictor, was runner-up in the 2020 ACORD InsurTech Innovation Challenge, and was a member of the Lloyd’s Lab cohort 6 in 2021. Since then, [Employer hidden] has been shortlisted for numerous awards, received multiple industry recognitions and been a part of some great innovation programs.
Job Overview
The Business Analyst plays a pivotal role in driving the successful implementation, adoption, and continuous improvement of our solutions by working closely with both internal and external stakeholders. This role is responsible for gathering, analysing, and translating business requirements into technical specifications and detailed, user-centric user stories that are written from the user's perspective and can be easily understood and implemented by development teams. The Business Analyst collaborates extensively with internal teams, such as Product team, Development, QA, and Support, to ensure that product improvements align with market needs and client expectations.
- Externally, the Business Analyst leads client implementations, facilitates workshops, and provides post-implementation training to ensure effective adoption of the product. The role also involves working with clients and prospects to gather feedback, identify enhancements, and define configuration profiles to optimise the product’s value.
Additionally, the Business Analyst is involved in supporting the validation and testing of client-reported issues and enhancements, ensuring that solutions meet defined criteria before release. By staying informed on industry trends and innovations, and leveraging insights from real-world client scenarios, the Business Analyst contributes to the creation of industry-relevant content and helps shape the product roadmap, ensuring the platform remains both innovative and aligned with market demands.
Key Responsibilities
Requirements Gathering & Stakeholder Collaboration
- Collaborate with internal and external stakeholders to gather, analyse, and document business and technical requirements, ensuring alignment with client and product goals
- Utilise stakeholder feedback to inform backlog prioritisation and support the refinement of requirements for new features.
Documentation & User Stories
- Create clear, concise user stories, process flows, and acceptance criteria that accurately reflect business needs and can be easily implemented by the development team.
- Maintain and update documentation throughout the project lifecycle, ensuring it remains current and accurate.
Sprint Support & Progress Tracking
- Support sprint planning by ensuring that user stories and requirements are well-defined.
- Monitor sprint progress and provide updates to stakeholders, striving for a high completion rate of planned items.
- Report on sprint outcomes and contribute to retrospective discussions to drive continuous improvement.
Triage and Prioritise Issues
- Effectively manage and prioritise issues raised by clients and internal teams to ensure critical problems are addressed in a timely manner.
- Communicate prioritisation decisions clearly to stakeholders.
Product Standards & Methodology
- Help maintain and enforce product standards and delivery methodologies, ensuring that user stories, issues, and estimations follow established guidelines.
Client Support & Implementation Assistance
- Assist in client delivery and implementation by participating in workshops, preparing documentation, and addressing client inquiries throughout the implementation process.
- Provide configuration support during implementations, ensuring that the solution meets client-specific needs.
Continuous Learning & Industry Awareness
- Stay informed about industry trends, regulatory changes, and emerging technologies to provide relevant insights.
- Actively seek opportunities to enhance skills and contribute to the team’s knowledge base.
Others
- Other activities as required from time to time to support the goals of the company and targets set
Required Skills and Qualifications
- Proven experience as a Business Analyst, preferably with a focus on software implementation or in the insurance/technology sectors.
- Strong analytical, problem-solving, and communication skills.
- Experience in translating business needs into technical specifications.
- Familiarity with Agile methodologies, especially in creating Epics and User Stories.
- Experience in client interaction and stakeholder management.
- Exceptional time management skills, with the ability to handle multiple priorities and work effectively in a fast-paced environment.
- Ability to work cross-functionally with development, QA, and support teams.
- Experience in the insurance industry is desirable but not mandatory.
Preferred Skills
- Proficiency in SQL for querying and analysing data to support requirements gathering and troubleshooting.
- Experience using DevOps tools (e.g., Azure DevOps, Jira) for managing user stories, tracking issues, and supporting sprint planning.
- Familiarity with Miro or similar collaborative tools for creating process maps, workflows, and facilitating virtual workshops.
- Understanding of software development lifecycles and technical requirements to communicate effectively with development teams.
Benefits
- Unlimited holiday (at line managers discretion) plus UK public holidays plus your birthday
- Remote first working with no compulsory in-office days
- Private medical insurance including dental/optical from Equipsme
- 5 x Salary life insurance via Yulife
- 5% Matched contributions pension
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