Audio Visuals
SKILLS
FULL DESCRIPTION
Summary
Candidates should understand A.V. hardware and software. They must communicate effectively in writing to escalate calls and resolve technical issues. The role involves handling AV-related incidents, resolving service requests, and diagnosing hardware and software issues. The role also requires detailed documentation and willingness to work outside standard hours.
Key Responsibilities/Duties
- Convey complex technical information clearly.
- Interact warmly with customers and demonstrate excellent written and customer service skills.
- Support colleagues and work with 2nd and 3rd line teams when escalations are required.
- Handle AV-related incidents and service requests received via phone.
- Log and resolve service requests and incidents via platforms like Outlook, Cherwell, MS Teams, and the Access database.
- Diagnose and fix hardware and software issues related to AV equipment.
- Document incidents and service requests.
- Willingness to work outside of standard hours.
Core Requirements/Qualifications/Skills
- AV Hardware Knowledge
- AV Software Knowledge
- Problem-solving skills.
- Troubleshooting skills.
- Customer service experience.
- Excellent written communication skills.
- Technical Support experience.
Audio Visuals
*Candidates interested in the job should understand A.V. hardware and software well, but it is optional. However, they should showcase their ability to learn and expand their skill set quickly and efficiently. In addition, the candidate must communicate effectively in writing as they will be required to escalate calls to senior technical resolver teams. Problem-solving skills are also imperative, including the ability to troubleshoot and resolve technical issues systematically and methodically.*
Job Description:
- *The ability to convey complex technical information in a clear, concise, and understandable manner is crucial.*
- *Able to interact warmly and efficiently with customers and have excellent written communication skills and customer service experience.*
- *Support colleagues and work closely with 2nd and 3rd line teams when escalations may be required.*
- *Handle AV-related incidents and service requests received via our phone support.*
- *Log and resolve service requests and incidents via various platforms like Outlook, Cherwell, MS Teams, and the Access database.*
- *Able to diagnose and fix hardware and software issues related to AV equipment. Some IT knowledge would be advantageous.*
- *Detailed and disciplined approach to documenting incidents and service requests on the various platforms used by the team.*
- *A willingness to work outside of standard hours is required.*
Job Category:
Code 3417 - Photographers Audio-Visual and Broadcasting Equipment Operators
Job Type:
Freelance Part Time
Job Location:
United Kingdom