Full Time Supervisor, Ladies Footwear Department, Selfridges London
SKILLS
FULL DESCRIPTION
Summary
A Full Time Supervisor is needed for the Ladies Footwear Department at Selfridges, London. The role involves delivering exceptional customer service, managing store security, overseeing the till system, managing stock, maintaining store standards, supporting sales targets, training team members, and assisting with promotional activities. The ideal candidate will be a strong communicator with previous retail experience, an understanding of customer service, an awareness of fashion trends and be self-motivated and team oriented.
Key Responsibilities/Duties
- Consistently deliver exceptional customer service
- Responsible for holding keys for the store and ensuring the security of the store at opening and closing in the absence of the senior management team
- Responsible for opening and closing of the till system
- Welcome customers warmly, guide them to products and understand their needs to ensure a positive shopping experience, setting the standards for the wider team
- Efficiently manage stock by pair checking, organising the stockroom, and maintaining consistent standards to ensure smooth operations
- Ensure the shop floor is kept tidy and replenished and that store standards are maintained
- Support your management team by working towards individual and team sales targets
- Provide details of [Employer hidden — view at passion-project.co.uk] loyalty programs, highlighting the benefits and encouraging participation to enhance their shopping experience
- Support with training and development of team members in the absence of the senior management team
- Assist in the preparation and planning of promotional activities
- Be a role model for our brand and adhere to uniform standards (all black, unbranded and reflective of the brand)
- Regularly participate in training activities to become a confident brand ambassador
- Support the management team during absences with weekly trade report and conference calls
- Hold daily team briefs and set targets in the absence of the manager
Core Requirements/Qualifications/Skills
- Strong communicator
- Understanding of excellent customer service
- Previous experience in retail
- Interest and awareness of key fashion trends
- Self-motivated and driven by targets
- Confident working in a team
Description
[Employer hidden] | About Us
We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.
We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism
WE NEED YOU TO:
- Consistently deliver exceptional customer service
- Responsible for holding keys for the store and ensuring the security of the store at opening and closing in the absence of the senior management team
- Responsible for opening and closing of the till system
- Welcome customers warmly, guide them to products and understand their needs to ensure a positive shopping experience, setting the standards for the wider team
- Efficiently manage stock by pair checking, organising the stockroom, and maintaining consistent standards to ensure smooth operations
- Ensure the shop floor is kept tidy and replenished and that store standards are maintained
- Support your management team by working towards individual and team sales targets
- Provide details of [Employer hidden] loyalty programs, highlighting the benefits and encouraging participation to enhance their shopping experience
- Support with training and development of team members in the absence of the senior management team
- Assist in the preparation and planning of promotional activities
- Be a role model for our brand and adhere to uniform standards (all black, unbranded and reflective of the brand)
- Regularly participate in training activities to become a confident brand ambassador
- Support the management team during absences with weekly trade report and conference calls
- Hold daily team briefs and set targets in the absence of the manager
Requirements
- Strong communicator
- Understanding of excellent customer service
- Previous experience in retail
- Interest and awareness of key fashion trends
- Self-motivated and driven by targets
- Confident working in a team
Benefits
- Competitive basic hourly rate
- Generous bonus structure
- Amazing employee discounts
- Fabulous shoes!
Our Stores
The first [Employer hidden] store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.