Technical Support Specialist

🔒 Confidential Employer
Posted 13 August 2025
LOCATION
United Kingdom
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Technology
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Troubleshooting Windows/Mac OS Office 365 Customer Service Ticketing Systems Communication Skills

FULL DESCRIPTION

Summary

[Employer hidden — view at passion-project.co.uk] is hiring a Technical Support Specialist to respond to user queries, troubleshoot technical issues, document solutions, and maintain devices. The role involves providing support for hardware, software, and network problems and requires strong communication skills and a customer-focused approach.

Key Responsibilities/Duties:

  • Responding to user queries via email, chat, or phone and providing timely resolutions
  • Troubleshooting hardware, software, and network issues for internal and external users
  • Documenting incidents, solutions, and user guides in the knowledge base
  • Installing, configuring, and maintaining desktops, laptops, and mobile devices
  • Collaborating with other IT teams to escalate and resolve complex technical problems

Core Requirements/Qualifications/Skills:

  • Proven experience in a technical support or helpdesk role
  • Strong knowledge of Windows/Mac OS, Office 365, and general IT troubleshooting
  • Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Desk)
  • Excellent communication skills and a customer-focused attitude
  • Ability to manage multiple priorities and maintain composure under pressure

🔧 What You’ll Be Working On:

  • Responding to user queries via email, chat, or phone and providing timely resolutions
  • Troubleshooting hardware, software, and network issues for internal and external users
  • Documenting incidents, solutions, and user guides in the knowledge base
  • Installing, configuring, and maintaining desktops, laptops, and mobile devices
  • Collaborating with other IT teams to escalate and resolve complex technical problems

🎯 What We’re Looking For:

  • Proven experience in a technical support or helpdesk role
  • Strong knowledge of Windows/Mac OS, Office 365, and general IT troubleshooting
  • Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Desk)
  • Excellent communication skills and a customer-focused attitude
  • Ability to manage multiple priorities and maintain composure under pressure
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