Match Day Concourse Supervisor (Casual)
SKILLS
FULL DESCRIPTION
Summary
As a Concourse Supervisor, you will work alongside the Area Manager to ensure service runs smoothly. Responsible for ensuring the delivery of high-quality food and beverage services. Playing a key role in maintaining operational standards, supporting staff performance, monitoring stock levels and maintaining equipment
- Ensure all kiosks are fully set up, clean, stocked, and ready for service ahead of doors opening.
- Supervise kiosk staff during match days, assigning roles and overseeing workflow to ensure fast and efficient service.
- Monitor product levels throughout service and coordinate timely restocking to avoid shortages or disruption.
- Operate and oversee the use of tills, PDQs, and other kiosk equipment, ensuring accurate reporting.
- Maintain strict adherence to food safety, hygiene, and licensing regulations across all kioskss.
- Conduct end-of-day procedures, including closing kiosks, cleaning, and reporting any issues or incidents.
- Monitor customer interactions and service delivery to ensure a welcoming and efficient fan experience.
Previous experience in a supervisory role within a fast-paced food & beverage, retail, or event environment (stadium experience is a plus).
Strong understanding of food hygiene, health & safety, and licensing regulations.
Flexibility to work irregular hours, including evenings, weekends, and public holidays, specifically on match days.
Strong organisational skills and attention to detail, especially in fast-paced service environments.
Strong communication skills, both verbal and written, with the ability to communicate effectively with team members and senior management.
Matchday & Events Current Vacancies
Club & department mission
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.
Role purpose
As a Concourse Supervisor, you will work alongside the Area Manager to ensure service runs smoothly. Responsible for ensuring the delivery of high-quality food and beverage services. Playing a key role in maintaining operational standards, supporting staff performance, monitoring stock levels and maintaining equipment
Key Responsibilities
- Ensure all kiosks are fully set up, clean, stocked, and ready for service ahead of doors opening.
- Supervise kiosk staff during match days, assigning roles and overseeing workflow to ensure fast and efficient service.
- Monitor product levels throughout service and coordinate timely restocking to avoid shortages or disruption.
- Operate and oversee the use of tills, PDQs, and other kiosk equipment, ensuring accurate reporting.
- Maintain strict adherence to food safety, hygiene, and licensing regulations across all kioskss.
- Conduct end-of-day procedures, including closing kiosks, cleaning, and reporting any issues or incidents.
- Monitor customer interactions and service delivery to ensure a welcoming and efficient fan experience.
Skills and experience
- Previous experience in a supervisory role within a fast-paced food & beverage, retail, or event environment (stadium experience is a plus). - Strong understanding of food hygiene, health & safety, and licensing regulations. - Flexibility to work irregular hours, including evenings, weekends, and public holidays, specifically on match days. - Strong organisational skills and attention to detail, especially in fast-paced service environments. - Strong communication skills, both verbal and written, with the ability to communicate effectively with team members and senior management.
Our commitment to you
At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being: - 20% Discount at the Megastore - 20% Discount at the Museum & Tours - Free Parking - Accrue Holiday Pay
Safeguarding statement & diversity commitment
Manchester United Limited is an Equal Opportunities Employer committed to safeguarding children and adults at risk. This role requires a Disclosure and Barring Service check. We believe in the strength of a diverse and inclusive environment, welcoming applicants from all backgrounds. Diversity, equity, and inclusion are central to our recruitment strategy.