Engineer
SKILLS
FULL DESCRIPTION
Summary
To act as a technical vehicle construction and repair expert. To provide assistance and support and develop the skills, knowledge and experienceof Vizion office team so they become more efficient and effective.
Key Responsibilities/Duties:
- To act as a technical vehicle construction and repair expert.
- To provide assistance and support and develop the skills, knowledge and experienceof Vizion office team so they become more efficient and effective.
- To carry out image-based desk top inspections and provide authority to independentand vehicle manufacturer repairers to agreed tolerance levels.
- To review cases of complaints involving technical vehicle construction and repairissues and provide guidance and recommendation on the best course of action.
- To conduct regular sample audit of the repair network based on Vizion's Repairer Audit Policy in relation to correct claim circumstances, method, and cost of repair.
Core Requirements/Qualifications/Skills:
- IMI VDA - AQP accredited or working towards.
- A member (or working towards) Institute of Automotive Engineer Assessors.
- Insurance principles.
- Effective Negotiation skills.
- Ability to Accurately Audit.
- Up to date Industry and Market Awareness.
- Proficient in Microsoft Products (Word, Excel, PowerPoint).
- Articulate clear speech.
Benefits
- 29 days annual leave, including statutory bank holidays
- Additional birthday holiday
- Holiday Purchase Scheme (on completion of probation period)
- Employee Benefits Scheme, including confidential counselling and 24/7 GP
- Company events and functions
- Free food days
- Free parking
- Close to shops and amenities
Purpose
- To act as a technical vehicle construction and repair expert.
- To provide assistance and support and develop the skills, knowledge and experienceof Vizion office team so they become more efficient and effective.
- To carry out image-based desk top inspections and provide authority to independentand vehicle manufacturer repairers to agreed tolerance levels.
- To review cases of complaints involving technical vehicle construction and repairissues and provide guidance and recommendation on the best course of action.
- To conduct regular sample audit of the repair network based on Vizion's Repairer Audit Policy in relation to correct claim circumstances, method, and cost of repair.
Role Profile
- Improve knowledge of colleagues.
- Share knowledge and best practice.
- Desk based image assessment inspections.
- Technical complaint management.
- Resolution of escalated technical cases.
- Repair network audit and recommendation.
- Continual improvement of all measures.
- Resolution of escalated technical cases.
- Develop solid and productive working relations.
- Competent knowledge of Vizion working practice.
- Work co-operatively and collaboratively.
- Implement new initiatives.
- Eliminate waste, mistakes, and errors.
- Build quality into systems of working.
- Minimise total cost by limiting variation.
- Promote quality and pride in workmanship.
- Ensure all records are maintained.
- Implement and promote Vizion values.
- Application of regulations, esp. DPA.
Person Specification
*Essential*
- IMI VDA - AQP accredited or working towards.
- A member (or working towards) Institute of Automotive Engineer Assessors.
- Insurance principles.
- Effective Negotiation skills.
- Ability to Accurately Audit.
- Up to date Industry and Market Awareness.
- Proficient in Microsoft Products (Word, Excel, PowerPoint).
- Articulate clear speech.
- knowledge or have used Audatex, HPI, Glass and CAP products.
- Clear written communication skills.
- Good organisation and time management.
- Ability to present data with meaning.
- Ability to present to large groups.
- Experienced, aware and compassionate.
*Desirable*
- Vizion Products (Cortex, Retina, etc.).
- Autoflow Products.