Solutions Consultant

Key Responsibilities

- Own the end-to-end customer onboarding experience, ensuring seamless delivery, tracking, and proactive management of implementation timelines and milestones.

- Manage ad-hoc consultative projects, providing strategic recommendations and best practices tailored to customer needs.

- Serve as a trusted advisor to customers, leading their delivery teams and system integrators to ensure a best-practice implementation through hands-on guidance, live delivery sessions, workshops, and targeted training.

- Facilitate a structured onboarding journey, including formal project kickoffs, scheduled workshops, recurring cadence meetings, and project closure based on agreed acceptance criteria.

- Proactively monitor and manage customer engagement health, identifying potential risks, roadblocks, or opportunities for improvement, and taking corrective actions to drive successful adoption.

- Serve as a key customer advocate, ensuring internal teams (Customer Success, Expert Services, Product, and Support) align to deliver a seamless and value-driven customer experience.

- Drive stakeholder alignment and communication, ensuring executive sponsors, business users, and technical teams are engaged, informed, and aligned on success metrics.

- Identify expansion opportunities, working collaboratively with Customer Success and Sales teams to drive continued value realisation and platform adoption.

- Continuously refine onboarding and engagement processes, leveraging customer feedback to enhance Amplience’s service offerings and best practices.

- Provide high-quality training, ensuring that customer business users are well equipped to use as much of the platform as is necessary to meet their objectives.

Skills Knowledge and Expertise

- Proven ability to manage multiple concurrent projects across a portfolio of customers, ensuring successful delivery and adoption.

- Excellent stakeholder management and influencing skills, with the ability to engage and build trust with decision-makers up to the Executive level in enterprise organisations.

- Deep understanding of retail and e-commerce business models, industry challenges, and key business drivers, enabling strategic guidance for customers.

- Strong knowledge of e-commerce operations and technologies, including platforms, integrations, and industry best practices across retailers of all sizes.

- Proven track record in consultative customer engagement, guiding organisations through digital transformation, platform adoption, and optimisation strategies.

- Ability to stay ahead of emerging technologies and industry trends, particularly in retail, e-commerce, and digital content management.

- Exceptional relationship-building skills, fostering long-term partnerships with both customers and internal teams (Customer Success, Sales, Product and Operations

- Demonstrated expertise in customer expectation management, ensuring high satisfaction through proactive communication and issue resolution.

- Ability to identify expansion opportunities, recognising when customers can benefit from additional solutions, features, or services.

- Strong organisational and problem-solving skills, with the ability to anticipate challenges, manage risks, and drive project success.

- Willingness to travel up to 10% regionally and nationally for work-related events, customer meetings, and workshops.

Benefits

💼 Core Financial Benefits

Pension Scheme

·       Auto-enrolled after 3 months' service

·       Salary sacrifice scheme to maximise tax efficiency

·       5% employee contribution, matched by 5% from Amplience

·       Pension broker: Titan Group (offers financial advice)

·       Pension provider: Aegon

Incentive Plan

·   Up to 20%

🧘‍♂️ Time Off & Leave

Annual Leave

25 days paid holiday as standard

Length of Service Entitlement

3+ years continuous service | 26 days annual leave entitlement
4+ years continuous service | 27 days annual leave entitlement
5+ years continuous service | 28 days annual leave entitlement
6+ years continuous service | 29 days annual leave entitlement
7+ years continuous service | 30 days annual leave entitlement

Enhanced Maternity Leave

·       12 weeks full pay

·       12 weeks at 50% pay

·       15 weeks at statutory maternity pay (SMP)

·       13 weeks of unpaid

Enhanced Paternity Leave

·       2 weeks full pay

Sick Pay

·       Up to one month’s full pay per calendar year (at company discretion, with medical certificate)

Study Leave

·       5 days for employees on accredited long-term courses (12+ months)

Birthday Leave

·       One paid day off during your birthday month

Company-Wide Recharge Days

·       One day off per quarter for the whole business – rest, recharge, and reset

🧑‍💻 Flexible Working

·       All roles are laptop-enabled

·       Working arrangements agreed with your line manager

·       Freedom Fridays: Finish early on Fridays to support work-life balance (full-time employees only)

🎁 Additional Perks

Holiday Buy Scheme

·       Purchase up to 5 extra days per year, repaid through salary deductions

Cycle to Work Scheme

·       Save on bikes & accessories via tax-efficient payments (Blackhawk Network)

Tech Scheme

·       Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network)

Season Ticket Loan

·       Advance loans available for travel tickets, repaid via payroll

Charity/Volunteer Days

·       Up to 3 paid days a year for volunteering or charity work

Payroll Giving (CAF – Give As You Earn)

·       Tax-free donations to UK charities, directly from your salary

🤝 Recognition & Referral

Employee Referral Bonus

·       £1,200 / €1,400 / $1,500

·       50% paid at 4 months, 50% at 7 months post-hire