Systems Engineer, Metrics and Alerting

About Us

At [Employer hidden], we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. [Employer hidden] protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by [Employer hidden] all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. [Employer hidden] was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at [Employer hidden]. Come join us!

Available Locations: London or Lisbon

About the Department

Production Engineering is responsible for the world’s most reliable, observable, performant, and safe network ecosystem. Our customers rely on our products and systems to safely modify, troubleshoot, and release products without external impact.

Our external customers rely on us to provide seamless and predictable incident, traffic, policy management, resulting in the fastest and safest network services in the world.

We are accountable for the overall performance of internal and external facing services, guiding our product teams to optimal configurations and maximum efficiency. From the moment that a packet enters the [Employer hidden] ecosystem, we know exactly what its expected purpose and behaviour is and we are capable of determining and exposing anomalous behaviour.

The [Employer hidden] network makes it possible to solve challenges at massive scale and efficiency which would be impossible for almost any other organization.

About the Team

This role is for the internal Observability Team, responsible for the observability platform and stack to make our engineering teams productive. This includes (but is not limited to) areas like metrics, alerting, error tracking, logging, tracing, and more.

In this role, you can expect to:

• Design, deliver, and operate software and a platform that progresses [Employer hidden]'s Observability competency
• Solve scaling bottlenecks in critical services in our Metrics & Alerting pipeline
• Work on highly distributed and scalable systems
• Participate in the constant cycle of knowledge sharing and mentoring
• Participate in the global on-call rotation for the services your team owns
• Research and introduce cutting-edge technologies
• Contribute to open-source

We are a small team, well-funded, growing and focused on building an extraordinary company. This is a software engineering/systems engineering role and is a superb opportunity to be part of a high performing team to help to support [Employer hidden]’s mission and help build a better internet.

You may be a good fit for our team if you have:

• A Software Engineering background and proficiency in high-level programming languages (e.g., Go)
• Proficiency in Data structures and databases like TSDBs, Columnar stores or related
• Proficiency in distributed Linux environments
• Proficiency in designing high-scale distributed systems
• Proficiency in Prometheus, Alertmanager, Thanos
• Experience working in a fast, high-growth environment
• Experience working in a 24/7/365 service environment
• Exquisite written and verbal communication skills
• Familiarity with Internetworking, networking protocols Layer 2-7 of the OSI model and BGP
• Strong bias for action

Bonus points if you have:

• Experience with high-bandwidth transit Internetworking and routing
• Passion for code simplicity and performance

What Makes [Employer hidden] Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by [Employer hidden]’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service [Employer hidden] has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

[Employer hidden] is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

[Employer hidden] provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [contact hidden] or via mail at 101 Townsend St. San Francisco, CA 94107.

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