Infrastructure Manager

Description of the Role:

Reporting directly to the Enterprise CTO the key focus of this role is the provision of management for all elements of the infrastructure and architectural design across the [Employer hidden] head offices and production environments, the candidate will be responsible for:

• Architectural design of the infrastructure and its continual improvement
• Security standards and adherence to the required best practice and legislation
• Management of the infrastructure team
• Managing and monitoring all [Employer hidden] environments with the infrastructure team
• Management of all infrastructure support tickets and tasks daily
• Undertaking a full investigation into reported issues
• Applying the appropriate resolution for the issue where required
• Identifying solutions for the resolution of common issues
• Management of Maintenance and security patches within all environments
• Managing local hardware and infrastructure
• Managing the implementation and management of infrastructure within the production environments
• Working within the Enterprise CTO to deliver continual improvements and efficiencies throughout [Employer hidden]’s various environments.
• Managing the delivery of key Infrastructure projects

Key Responsibilities:

General

• Production of internal and external client reporting when issues are identified
• Lead the daily team stand-up.
• Creating documentation for issues resolution where applicable
• Management of the release of software and hardware updates
• Assistance with internal investigations where required
• Conducting security audits and regular checks
• Management of the infrastructure team daily
• Maintain the operation of all [Employer hidden] environments.
• Ensure Adherence to the required security standards and actively work to improve them.
• Architecture of the infrastructure environment across all areas of the business

System Maintenance

• Responsible for the maintenance and configuration of computer systems, network servers, and virtualization
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritising problems, and assessing the impact of issues.
• Produce documentation and technical specifications for planning and implementing new or upgrades of IT infrastructure.
• Management of backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Management of the System and network security

System Support

• Daily management of infrastructure and security tasks
• Triage and the investigation of defined tasks
• Implement resolution for assigned tasks
• Conducting root cause analysis against reported faults
• Assisting with Security and ISO training of the employees
• Software License management
• Communication of assigned task status within the business
• Assisting business team members with Client issues

Security

• Working as a member of the internal security team to continually evaluate risks and threats.
• Working with the security team to implement new controls or evolve existing controls in order to maintain the strict security levels [Employer hidden] requires
• Working as a member of the security team to implement and continually evolve the required security accreditations for PCI DSS, ISO27001 and Cyber Essentials

Personal qualities:

This role requires you to possess the following characteristics:

• Strong communication skills with the ability to communicate at all business levels
• Logical thought process for both investigation purposes and solution design
• Ability to manage time effectively to achieve the defined tasks within the deadlines set by the business
• Ability to work under your own initiative
• Ability to work to deadlines under pressure
• Self-motivating
• Attention to detail
• Confidence to question and challenge decisions
• Enthusiastic with a positive attitude
• Conscientious with an excellent attendance record
• Motivated through the delivery of a quality service

Technical Skills (Essential):

• Minimum of 5 years’ experience in the design, implementation, administration and management of the following
• Microsoft Windows servers
• Microsoft Active directory
• VMWare virtualisation environments
• Microsoft Hyper V environments
• Microsoft Exchange server
• Network security to include multi-factor authentication technologies
• Network storage devices
• Centrally managed Anti Virus solution
• Centralised patch management and deployments
• Firewall security appliances and the associated rules and access controls
• Network switch administration to Include Vlans
• Azure Cloud environment
• Ability to work with power shell
• Strong working knowledge of Microsoft SQL server

Technical Skills (Beneficial):

• Previous experience in database administration
• Previous experience working with Linux operating systems.
• Previous experience in working with ISO27001 and PCI DSS certifications

Training:

Training will be provided for the key solutions used by [Employer hidden]

Package and Incentives:

• 40 hours a week, Monday to Friday
• Working from our Doncaster (UK) office, with some working-from-home options that are subject to change
• 20 days holiday plus public and bank holidays, 1 extra holiday per year of employment
• Pension contribution available after a 3-month probation period
• Excellent public transport links
• Free parking is available on-site at the UK office
• Friendly and supportive company environment
• Regular social and team-building events (See more at: https://www.instagram.com/keyivr/)

Background:

[Employer hidden] provides secure cloud payment solutions to organisations and contact centres worldwide, protecting hundreds of businesses and their customers.

[Employer hidden] is an industry-leading SaaS business, with the potential to dominate the customer payment solutions and IVR services technology space internationally. To underpin planned, massive growth, the company is seeking to appoint a number of high-caliber individuals across a number of roles. You can find more details about [Employer hidden] at www.keyivr.com

How to Apply

Please submit your application on https://www.keyivr.com/careers/ or email it directly to [contact hidden]