Customer Care Assistant

🔒 Confidential Employer
Posted 12 August 2025
LOCATION
Belfast
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Reception Appointment Scheduling Communication Skills Computer Software Organizational Skills Veterinary Terminology

FULL DESCRIPTION

Summary

[Employer hidden — view at passion-project.co.uk] in Belfast is seeking a Customer Care Assistant with a minimum of 3 years' experience for their busy practice. The ideal candidate will have a strong background in reception work, exceptional customer service skills, and a passion for animal care. Key responsibilities include managing client interactions, scheduling appointments, processing payments, and assisting with administrative tasks.

Key Responsibilities/Duties

  • Managing client interactions
  • Scheduling appointments
  • Processing payments
  • Assisting with administrative tasks

Core Requirements/Qualifications/Skills

  • Minimum of 3 years of experience working as a receptionist in a veterinary practice or similar environment.
  • Strong organizational skills with the ability to multitask and prioritize duties efficiently.
  • Excellent customer service and communication skills, both in-person and over the phone.
  • Proficiency in computer software, including appointment scheduling and basic office applications.
  • Ability to remain calm and composed in a fast-paced, sometimes emotionally charged environment.
  • Attention to detail and accuracy in handling client records, payments, and administrative tasks.
  • Flexibility to work weekdays, weekends, and occasional evenings.

Criteria

Essential Skills:

  • Minimum of 3 years of experience working as a receptionist in a veterinary practice or similar environment.
  • Strong organizational skills with the ability to multitask and prioritize duties efficiently.
  • Excellent customer service and communication skills, both in-person and over the phone.
  • Proficiency in computer software, including appointment scheduling and basic office applications.
  • Ability to remain calm and composed in a fast-paced, sometimes emotionally charged environment.
  • Attention to detail and accuracy in handling client records, payments, and administrative tasks.
  • Flexibility to work weekdays, weekends, and occasional evenings.

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Desirable Skills:

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  • Experience using veterinary practice management software.
  • Additional training or certification in customer service or office administration.
  • Knowledge of veterinary terminology and procedures.
  • Familiarity with basic animal care and husbandry practices.
  • Interest in animal welfare and a compassionate approach to client interactions.
  • Proven ability to work effectively as part of a team and independently when needed.

Benefits:

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  • Competitive Salary – dependant on experience and work schedule
  • Holidays – 5.6 weeks - pro-rata work schedule
  • Work schedule – Flexible Hours and Rota
  • Mental Health Support

If you think you have the skills to join our team, we would welcome you apply for this position.

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