Customer Services Apprenticeship (Level 2)
SKILLS
FULL DESCRIPTION
Summary
We are currently recruiting for a Customer Services Apprentice to work and learn with us at [Employer hidden — view at passion-project.co.uk]. We are looking for an ambitious candidate to work in a fast-paced school environment, dealing directly with students, parents, the public and staff members. We pride ourselves on providing the very best customer service to all who access the Trust!
That includes dealing with telephone queries, offering advice, guidance and support, meet-and-greet, problem solving and being a key contact in communication, after care, service recovery or gaining insight through measuring customer satisfaction.
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Problem solving
Customer Services Apprenticeship (Level 2)
*[Employer hidden] Learning in collaboration with HCUC (Harrow College & Uxbridge College)*
We are currently recruiting for a Customer Services Apprentice to work and learn with us at [Employer hidden]. We are looking for an ambitious candidate to work in a fast-paced school environment, dealing directly with students, parents, the public and staff members. We pride ourselves on providing the very best customer service to all who access the Trust! If you feel this is an opportunity for you, we want to hear from you!
Apprenticeship Summery
We are looking for an enthusiastic apprentice to provide high quality customer service to staff, students and members of the public in person or online. That includes dealing with telephone queries, offering advice, guidance and support, meet-and-greet, problem solving and being a key contact in communication, after care, service recovery or gaining insight through measuring customer satisfaction. Qualification: Level 2 Customer Services Apprenticeship Course Duration: 12 months Employer: [Employer hidden] Possible start date: ASAP Positions available: 2
Requirements and Prospects
Desired Skills: - Communication skills, - Attention to detail, - Organisation skills, - Customer care skills, - Number skills, - Team working, - Creative, - Initiative, - Patience
Future Prospects: Permanent Employment Personal Qualities: Passion to develop a career in customer service Desired Qualifications: GCSE English and Maths is required
About the Employer
We strive to create a community which is welcoming, inclusive and supportive, where young people develop a genuine appetite for deep learning, together with an enthusiasm for life. We have a caring ethos, supported by a strong pastoral system which ensures that children and staff are safe and happy at college, allowing them to flourish in personal development. We believe that education should not only focus on the delivery of challenging lessons which lead to outstanding academic results, but should also aim to develop each individual by exploring all aspects of learning; nurturing personal identity, encouraging empathy and embedding the importance of respect and integrity.
Employer Address: Hewens Road Hayes Middlesex UB4 8JP
Training
Training Provider: HCUC - Harrow College & Uxbridge College Applications for this apprenticeship are being processed by: [Employer hidden]
Contact: Lisa Mills [contact hidden] [contact hidden]