Health Care Assistant – Community

Job role summary:

To deliver quality of life, to the end of life, for everyone, whilst working for an employer who cares for you and strives for excellence, always.

To work as part of a team delivering outstanding health care to our patients and role model care, commitment, pride and compassion in all that you do.

As a reliable, personable and flexible individual you’ll be able to work independently and under the direction of a qualified nurse, to maintain a high standard of care to patients in their homes.

You’ll go the extra mile to deliver care to patients as set out within their care plan and feel confident to deliver excellent service, whilst reporting any issues or concerns to the qualified nurse in charge.

Main Tasks

1. To ensure that service delivers an excellent standard of care to patients and their families.
2. To offer timely and individual direct care based on patient need.
3. To communicate fully and effectively with patients and their families or carers offering information and support.
4. To communicate with professional colleagues to ensure a safe and needs led care pathway.
5. To provide personal care to patient as directed by care plan and document this on EMIS and report any changes back to manager in charge.
6. To provide hydration and nutrition as required, and document this in the notes.
7. To promote independence and dignity.
8. To maintain accurate healthcare records, written and computer based, liaising with community colleagues and in line with Hospice @ Home policies and professional requirements.
9. To maintain collaborative working partnerships with external care agencies, GPs and community teams to facilitate best working practice and service provision.
10. To report accidents, incidents and complaints in area of responsibility as per procedure, participating in investigations as required.
11. To work to the processes for lone working, role boundaries and patient confidentiality.
12. To maintain personal and professional development including Hospice @ Home statutory and mandatory training.
13. To look after own health and wellbeing, resulting in excellent attendance.

A job description is not a rigid or inflexible document but acts to provide guidelines to the

duties expected while in post. It will be reviewed as appropriate with the post holder.

We are committed to being an equal opportunities organisation. It is committed to promoting equal opportunities and preventing discrimination. This policy applies to both its service delivery and to its own employment practices. You will be willing and able to demonstrate commitment to Hospice @ Home Equal Opportunities Policy.

Our Values are the essence of our culture and inspire our behaviour.

PERSON SPECIFICATION

All criteria are essential unless otherwise stated

1. Specialist Knowledge and Experience
   • Experience of working in a team of people
   • Evidence of caring for patients at the end of life
   • Evidence of sound decision making within scope of practice
   • NVQ Level 3, Health and Social Care (Desirable)
   • Demonstrable skills in written and spoken English that are adequate to enable effective communication about relevant topics with patients, families and colleagues.
2. Team working
   • Experienced in maintaining effective relationships with colleagues
   • Ability to build a rapport and establish professional relationships quickly with others, based on trust and understanding
   • Understands own scope of practice.
   • Able to take and act on clear instruction from a senior colleague.
3. Organisation
   • Ability to organise own workload and to prioritise patient’s needs.
   • Be able to listen and resolve issues
4. Communication
   • Experience of communicating effectively with patients, carers, families and colleagues.
   • Ability represent the organisational brand and reputation
   • Be able to handle difficult conversations sensitively, politely and with care
5. Analytical
   • Experience of using multiple professional records to fully and accurately document patient care and interactions
6. Personal drive, commitment and resilience
   • Enthusiastic, committed and able to use initiative, ensuring delivery of objectives
   • Commitment to ensuring the patient is central to all decisions about, and the provision of care.
   • Able to remain calm and in control when under pressure and have knowledge of when to refer for senior advice
7. IT skills
   • Ability to use Microsoft Office including Word, Excel and Outlook (Essential).
   • Knowledge of the workings of databases.
8. Special conditions
   • Appointment is subject to an Enhanced Disclosure and Barring Service check
   • Post holder immunised for Hepatitis B, MMR, Tuberculosis and Chickenpox, Covid-19 and influenza
   • Must be able to drive and have access to own car, current driving licence and have insurance cover for business use
   • Must be willing and able to work alternate weekend shifts