Ramp Agent / Aircraft De-Icer

🔒 Confidential Employer
Posted 11 August 2025
LOCATION
Guernsey
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Transportation
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Attention to detail Communication skills Teamwork Ability to work at heights Vehicle operation Safety procedures

FULL DESCRIPTION

Summary

The aircraft ramp operators are responsible for carrying out their duties in accordance with Company procedures, providing de-icing services to Aurigny and contracted customers.

Key Responsibilities/Duties

  • Aircraft pre-arrival checks
  • Arrival checks
  • Offloading process
  • Loading process
  • Pre-department process
  • Start-up process
  • Ensuring attention to detail and safe application of De-Ice fluid to aircraft.
  • Strive to meet deadlines with the company’s set PTS – Precision Time Schedule plan and achieve OTP – On Time Performance.
  • Ensure record keeping and safety checks for de-icing are carried out in accordance with Aurigny procedures and industry regulations.

Core Requirements/Qualifications/Skills

  • Be well organised with good attention to detail.
  • Ability to work as a team with clear communication skills. Clear understanding/speaking of the English language is a must.
  • Ability to work at heights and operate Hi-lift equipment.
  • Be proactive in approach to all responsibilities with ability to work on own initiative and to specific deadlines.
  • Ability to recognise and deal with challenges promptly and efficiently.
  • Demonstrates qualities of self motivation and professionalism, with the ability and willingness to take on extra responsibility.
  • Proven ability to work under pressure and to tight deadlines.
  • Excellent interpersonal and communication skills.
  • Flexible approach to working hours as necessary

JOB & PERSON SPECIFICATION – AURIGNY AIR SERVICES

Role Title: Ramp Agent / Aircraft De-Icer

Location: Guernsey Airport

Reports To: Duty Manager

Hours: Shift System 37.5 hours per week 6 on 3 off

Role Purpose:

The aircraft ramp operators are responsible to their Dispatcher/Ramp Supervisor/Duty Manager for carrying out their duties in accordance with Company procedures.

To provide an attentive and thorough de-icing service to Aurigny and contracted customers during winter months.

The Role:

  • Aircraft pre-arrival checks – attending the ramp on time, adopting behaviour/dress code, vehicle checks and stand checks.
  • Arrival checks – aircraft shutdown procedures, safety equipment, vehicle procedures.
  • Offloading process – Vehicle procedures, safety procedures, aircraft procedures, passenger handling procedures, baggage procedures.
  • Loading process – Vehicle procedures, safety procedures, aircraft procedures, passenger handling procedures, baggage procedures.
  • Pre-department process – Aircraft procedures and walk around checks, emergency/reporting procedures.
  • Start-up process – aircraft procedures, emergency/reporting procedures. Headset and Pushback operators.
  • Ensuring attention to detail and safe application of De-Ice fluid to aircraft.
  • Strive to meet deadlines with the company’s set PTS – Precision Time Schedule plan and achieve OTP – On Time Performance.
  • Ensure record keeping and safety checks for de-icing are carried out in accordance with Aurigny procedures and industry regulations.

Essential Skills/Experience:

  • Be well organised with good attention to detail.
  • Ability to work as a team with clear communication skills. Clear understanding/speaking of the English language is a must.
  • Ability to work at heights and operate Hi-lift equipment.
  • Be proactive in approach to all responsibilities with ability to work on own initiative and to specific deadlines.
  • Ability to recognise and deal with challenges promptly and efficiently.
  • Demonstrates qualities of self motivation and professionalism, with the ability and willingness to take on extra responsibility.
  • Proven ability to work under pressure and to tight deadlines.
  • Excellent interpersonal and communication skills.
  • Flexible approach to working hours as necessary

Ramp Agent/De-Icer

Updated 09 Jan 2024

JOB & PERSON SPECIFICATION – AURIGNY AIR SERVICES

Desirable Skills/Experience:

  • Experience with Large Vehicles i.e. Vans, Forklift, HGV Vehicles
  • Good level of Numeracy and clear handwriting
  • Ability to work from heights

Professional and/or regulatory requirements:

  • Clear Police check
  • Full Driving Licence – Category B Licence
  • Full 5 year history in order to obtain an airside pass
  • References covering 5 years

All about you: Friendly, approachable, keen to support your colleagues and the Company wherever possible and beyond the requirements of your role. You will take pride in delivering a high level of customer service both internal and external and be willing and able to adapt to change. A supporter of our VALUES both internally and externally is paramount to you succeeding within our Company.

PROUD OF YOU PROUD OF OUR AIRLINE

Our PEOPLE have the potential to achieve, to soar higher and further than they believed possible.

Our culture is one of RESPECT, inspiration, and excellence from the ground to the clouds.

With their energy and commitment, our teams on land and in the air make our airline OUTSTANDING.

We operate with integrity, transparency, honesty, and dependability; we stand UNITED as one. Safety is paramount, central to everything we do.

Ramp Agent/De-Icer

Updated 09 Jan 2024

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