Family Support Worker

🔒 Confidential Employer
Posted 11 August 2025
LOCATION
Dorking
TYPE
Full-time
LEVEL
Associate
SALARY
£29,100 / year
CATEGORY
Social Care
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Family Support Child Welfare Case Management Parenting Support Microsoft Office Safeguarding Communication Skills Early Help Assessments

FULL DESCRIPTION

Summary

To provide focused 1-1 and group family support for families with children and young people aged 0-19 years old (up to 25 years for young adults with additional needs). This will be delivered either at the Family Centre, out in the community or in service users’ own homes.

Key Responsibilities:

  • Manage a case load working in partnership with agencies to provide integrated and planned interventions, giving advice, information, and practical and emotional support to families.
  • Undertake direct work with children and their families who are assessed as requiring help and support, both at the Centre, community and in the home environment for emerging need and targeted services, offering timely support and interventions to address identified needs.
  • Provide support for the family, using a variety of interventions including motivational interviewing, solution focused approaches and accredited parenting strategies.
  • Deliver 1:1 evidence-based parenting programmes of support to achieve best outcomes for families and priority groups and record observations on electronic systems to the agreed standard and within agreed timescales.
  • Plan, deliver and evaluate targeted services within the Family Centre and community venues.
  • Deal effectively with challenging situations and the ability to be proactive to motivate and create change with complex family situations.
  • Convene, chair, and minute-take for multi-agency meetings as appropriate.
  • Maintain accurate records including use of the Early Help Management System (EHM) of all interventions and communications, including Early Help assessments, plans, chronologies, reviews, and outcomes electronically; share information with other professionals as appropriate (with consent).
  • Coordinate and facilitate TAF/TAC meetings and provide precise information.
  • Develop community knowledge and links for the benefit of children, young people and their families and the wider family support service.
  • Use the various IT systems and programmes to log families progress which includes the Early Help Management system and Outcome Star records.
  • Work at various locations throughout Reigate and Banstead or Mole Valley.
  • Work alongside other YMCA East Surrey Children and Young People managers and staff to share good practice.
  • Ensure YMCA East Surrey’s policies and procedures are followed at all times, including safeguarding, health and safety.
  • Any other duties are required to be performed within the grade and renumeration of the role.
  • Ensure that all activities demonstrate the values and culture of YMCA East Surrey.

Core Requirements/Qualifications/Skills:

  • A level 3 qualification in a relevant field or obtained through significant recent work experience
  • Paediatric First Aid qualification
  • Professional experience in a relevant professional area with families and children.
  • Demonstrable knowledge base regarding relevant legislation and resulting practice/procedure issues in family support services.
  • Experience of establishing and maintaining effective working relationships with other agencies and professionals.
  • Professional experience of delivering group and 1-1 support to families, children and young people ideally using motivation interviewing techniques.
  • A command of Microsoft Office including Word, Excel, and PowerPoint and online systems.
  • Ability to work collaboratively with colleagues to effect positive change, encourage innovation, creativity and continuous improvement
  • Good spoken and written communication skills with a level of attention to detail
  • Able build good professional relationships at all levels of the organisation.
  • Demonstrate a level of professional credibility, integrity and emotional resilience
  • Good organisational skills with the ability to keep things simple
  • Safeguarding knowledge and experience.
  • Subject to a satisfactory Enhanced DBS disclosure.
  • Car User
  • Commitment to the values, aims and mission of YMCA East Surrey
  • Understanding and commitment to equality, diversity and inclusion for staff, services users, and stakeholders

Main
Responsibilities:

  • Manage a case load working in partnership with agencies to provide integrated
    and planned interventions, giving advice, information, and practical and
    emotional support to families.
  • Undertake direct work with children and their families who are assessed as
    requiring help and support, both at the Centre, community and in the home
    environment for emerging need and targeted services, offering timely support
    and interventions to address identified needs.
  • Provide support for the family, using a variety of interventions including
    motivational interviewing, solution focused approaches and accredited
    parenting strategies.
  • Deliver 1:1 evidence-based parenting programmes of support to achieve best
    outcomes for families and priority groups and record observations on electronic
    systems to the agreed standard and within agreed timescales.
  • Plan, deliver and evaluate targeted services within the Family Centre and
    community venues.
  • Deal effectively with challenging situations and the ability to be proactive to
    motivate and create change with complex family situations.
  • Convene, chair, and minute-take for multi-agency meetings as appropriate.
  • Maintain accurate records including use of the Early Help Management System
    (EHM) of all interventions and communications, including Early Help
    assessments, plans, chronologies, reviews, and outcomes electronically; share
    information with other professionals as appropriate (with consent).
  • Coordinate and facilitate TAF/TAC meetings and provide precise information.
  • Develop community knowledge and links for the benefit of children, young
    people and their families and the wider family support service.
  • Use the various IT systems and programmes to log families progress which
    includes the Early Help Management system and Outcome Star records.
  • Work at various locations throughout Reigate and Banstead or Mole Valley.
  • Work alongside other YMCA East Surrey Children and Young People managers
    and staff to share good practice.
  • Ensure YMCA East Surrey’s policies and procedures are followed at all times,
    including safeguarding, health and safety.
  • Any other duties are required to be performed within the grade and
    renumeration of the role.
  • Ensure that all activities demonstrate the values and culture of YMCA East
    Surrey.

PERSON SPECIFICATION: Family Support Worker

Qualifications, Education &
Training:

  • A level 3 qualification in a relevant X Application and
    field or obtained through significant certificates
    recent work experience
  • Paediatric First Aid qualification x Application

Experience

  • Professional experience in a relevant X Application,
    professional area with families and interview
    children.
  • Demonstrable knowledge base X Application,
    regarding relevant legislation and interview
    resulting practice/procedure issues in
    family support services.
  • Experience of establishing and X Application,
    maintaining effective working interview
    relationships with other agencies and
    professionals.
  • Professional experience of delivering X Application,
    group and 1-1 support to families, interview
    children and young people ideally
    using motivation interviewing
    techniques.

Abilities, skills, and attitude

  • A command of Microsoft Office X Application,
    including Word, Excel, and assessment
    PowerPoint and online systems.
  • Ability to work collaboratively with X Application
    colleagues to effect positive change,
    e n c o urage innovation, creativity and
    continuous improvement
  • Good spoken and written X Application,
    communication skills with a level of assessment, and
    attention to detail interview
  • Able build good professional X Application,
    relationships at all levels of the interview
    organisation.
  • Demonstrate a level of professional X Application,
    credibility, integrity and emotional interview
    resilience
  • Good organisational skills with the X Application,
    ability to keep things simple interview
  • Safeguarding knowledge and x Application,
    experience. interview

Other

  • Subject to a satisfactory Enhanced X Application, DBS
    requirements with Children’s barred list DBS disclosure
    disclosure.
  • Car User X
  • Commitment to the values, aims and X Application,
    mission of YMCA East Surrey Interview
  • Understanding and commitment to X Application,
    equality, diversity and inclusion for Interview
    staff, services users, and
    stakeholders
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