Family Support Worker

Job Purpose:

To provide focused 1-1 and group family support for families with children and young people aged 0-19 years old (up to 25 years for young adults with additional needs). Delivered either at the Family Centre, out in the community or in service users’ own homes. All services provided will support the delivery of the Family Support Specification, which aims is to enable children and families to achieve and improve outcomes.

Main Responsibilities:

• Manage a case load working in partnership with agencies to provide integrated and planned interventions, giving advice, information, and practical and emotional support to families.
• Undertake direct work with children and their families who are assessed as requiring help and support, both at the Centre, community and in the home environment for emerging need and targeted services, offering timely support and interventions to address identified needs.
• Provide support for the family, using a variety of interventions including motivational interviewing, solution focused approaches and accredited parenting strategies.
• Deliver 1:1 evidence-based parenting programmes of support to achieve best outcomes for families and priority groups and record observations on electronic systems to the agreed standard and within agreed timescales.
• Plan, deliver and evaluate targeted services within the Family Centre and community venues.
• Deal effectively with challenging situations and the ability to be proactive to motivate and create change with complex family situations.
• Convene, chair, and minute-take for multi-agency meetings as appropriate.
• Maintain accurate records including use of the Early Help Management System (EHM) of all interventions and communications, including Early Help assessments, plans, chronologies, reviews, and outcomes electronically; share information with other professionals as appropriate (with consent).
• Coordinate and facilitate TAF/TAC meetings and provide precise information.
• Develop community knowledge and links for the benefit of children, young people and their families and the wider family support service.
• Use the various IT systems and programmes to log families progress which includes the Early Help Management system and Outcome Star records.
• Work at various locations throughout Reigate and Banstead or Mole Valley.
• Work alongside other YMCA East Surrey Children and Young People managers and staff to share good practice.
• Ensure YMCA East Surrey’s policies and procedures are followed at all times, including safeguarding, health and safety.
• Any other duties are required to be performed within the grade and renumeration of the role.
• Ensure that all activities demonstrate the values and culture of YMCA East Surrey.

PERSON SPECIFICATION: Family Support Worker

Family Support Worker Job Description April 2024

Essential

How measured (application,assessment,interview)

Qualifications, Education & Training: A level 3 qualification in a relevant field or obtained through significant recent work experience Application and certificates

Paediatric First Aid qualification Application

Experience Professional experience in a relevant professional area with families and children. Application, interview

Demonstrable knowledge base regarding relevant legislation and resulting practice/procedure issues in family support services. Application, interview

Experience of establishing and maintaining effective working relationships with other agencies and professionals. Application, interview

Professional experience of delivering group and 1-1 support to families, children and young people ideally using motivation interviewing techniques. Application, interview

Abilities, skills, and attitude A command of Microsoft Office including Word, Excel, and PowerPoint and online systems. Application, assessment

Family Support Worker Job Description April 2024

Ability to work collaboratively with colleagues to effect positive change, e n c o urage innovation, creativity and continuous improvement Application

Good spoken and written communication skills with a level of attention to detail Application, assessment, and interview

Able build good professional relationships at all levels of the organisation. Application, interview

Demonstrate a level of professional credibility, integrity and emotional resilience Application, interview

Good organisational skills with the ability to keep things simple Application, interview

Safeguarding knowledge and experience. Application, interview

Other Subject to a satisfactory Enhanced DBS requirements with Children’s barred list DBS disclosure disclosure.

Commitment to the values, aims and mission of YMCA East Surrey Interview

Understanding and commitment to equality, diversity and inclusion for staff, services users, and stakeholders Application, Interview

Family Support Worker Job Description April 2024