Registered Service Manager

🔒 Confidential Employer
Posted 10 August 2025
LOCATION
Renfrew
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Healthcare
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Service Management Care Planning Staff Management Business Development Compliance Communication Skills Quality Assurance Financial Acumen

FULL DESCRIPTION

Summary

[Employer hidden — view at passion-project.co.uk] Ltd is seeking a dynamic Registered Service Manager to oversee the care at home services in Renfrewshire. The role involves developing and executing business strategies, managing operations, ensuring high standards of care, and managing staff. The Service Manager will also be responsible for business development, ensuring compliance, and monitoring service performance.

Key Responsibilities

  • Identify, qualify and track targeted opportunities for the company to achieve growth.
  • Substantially grow and maintain a pipeline of viable prospective new service users.
  • Meet or exceed individual annual KPIs.
  • Collaborate with staff to ensure Service User needs are met.
  • Share industry knowledge and best practices.
  • Assess new and existing service users and their care plans.
  • Provide weekly performance reports to directors.

Core Requirements

  • Experience in the care at home industry.
  • Communication skills and business acumen.
  • Strong business and financial acumen with analytical ability.
  • Ability to achieve success with minimal oversight.
  • Team player with a professional relationship-focused personality.

MAIN DUTIES & RESPONSIBILITIES:

  • Identify, qualify and track targeted opportunities for the company to achieve growth in targeted markets in alignment with business strategy.
  • Substantially grow and maintain a pipeline of viable prospective new service users and associated opportunities.
  • Meet or exceed individual annual KPIs agreed as part of goals & objectives.
  • Collaborate with all staff and multidisciplinary teams in order to ensure that Service User needs are met, and new initiatives are being developed.
  • Share industry knowledge and best practices across the team.
  • Keep abreast of industry, economic/business trends, law and government compliance advancements that may affect business opportunities and apply knowledge in a timely and effective manner.
  • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
  • Efficiently liaise with potential referrals to secure new clients.
  • Assess new and existing service users and their care plans, through incorporating client, carer and family views, promoting service user’s independence.
  • Provide weekly performance reports to directors.
  • Monitor and evaluate the performance of the service.
  • Planning and ensuring new staff induction and on-the-job training.
  • Identify staff developmental needs.
  • Provide management recommendations to improve care standards and business operations.
  • Providing guidance and support to all staff.
  • Liaise with other care agencies and multidisciplinary team such as social services, GPs Community Psychiatry and District Nurses regarding clients care as required.
  • Conduct client’s satisfaction surveys and follow up on issues raised in the surveys.
  • Prepare service information for invoicing and payroll.
  • Arrange for and chair Monthly Staff Meetings.
  • Ensure Care Inspectorate issues and correspondence are attended to promptly.
  • Management of complaints process in line with company policy and procedures.

This list is non-exhaustive. You may be required to carry out duties other than listed above in order to maintain a smooth running of the service

SKILLS, ABILITIES, KNOWLEDGE & EXPERIENCE:

The Ideal candidate must have a track record of having worked in the care at home industry

  • Ability to achieve success with minimal oversight in sometimes ambiguous work environment.
  • Fluent communication skills, business acumen and assertive decision- making ability coupled with excellent speaking and presentation skills.
  • Honest and ethical with a good reputation in the care industry.
  • Flexibility to multi- task and perform a wider range of activities while being self-directed, self- motivated and self-managed even when operating outside of core focus.
  • Team player with a professional relationship-focused personality and outstanding interpersonal skills.
  • Strong business and financial acumen with analytical ability to assess the business and drive the organisation forward.
  • Demonstrate ability to create and foster a highly energised team that focuses on high performance.
  • Able to influence others.
  • Collaborative team player and strong desire to achieve results while respecting the company’s core values framework.

KEY RESULT AREAS:

  1. Documentation control, record keeping and archiving in accordance with the Data Protection Act 2018 and GDPR
  2. Scottish Government Health and Social Care Standards
  3. Adequate staffing levels and smooth running of day to day service operations.
  4. Marketing & Business Development.
  5. Quality Assurance.
  6. Compliance with relevant UK Law and Government regulatory requirements.

SNAPSHOT:

Role: Registered Service Manager

Hours: Full Time, 37.5 hours per week (Mon – Sun)

Location of work: [Employer hidden] Ltd. Fleming Suite, The Gatehouse, Westway Park, 35 Porterfield Road, Renfrew, PA4 8DJ, Scotland, UK

Remuneration: Negotiable depending on experience

Our Office: [Employer hidden] Ltd. Fleming Suite, The Gatehouse, Westway Park, 35 Porterfield Road, Renfrew, PA4 8DJ | Tel: +44 (0)141 251 0138 | E-mail: [contact hidden] | Web: www.crccare.co.uk

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