Support Specialist
SKILLS
FULL DESCRIPTION
Summary
This is a great opportunity for an individual with experience as a support specialist who is looking to take the next step in their career. You will have the chance to progress within this role over time, with a clear career path (if interested) in becoming Head of Support, and will be able to make a significant contribution to the company within this role.
Key Responsibilities/Duties:
- Obtaining all relevant information from the client with regards to the requested task, prior to assigning this to an engineer
- Scheduling of tasks and appropriately assigning them to staff members using processes in place
- Maintaining fast initial response times when clients submit requests
- Over time you should be able to appropriately assign each task to the most suitable team member without guidance
- Carefully consider the scheduling of tasks, taking into account staff absences, task priority & SLA
- Effectively and regularly communicating with clients and staff to ensure tasks are not missed and are being progressed in-line with targets
Core Requirements/Qualifications/Skills:
- Organisational and communication skills are key
- Proven track record in first-line support (as a minimum)
- Ability to effectively summarise tasks and understand the basics behind what the client is requesting
- Aptitude for assessing whether requests require more information from the client & the responsibility in obtaining all relevant information before assigning to an engineer
- Great team player who is passionate about delivering results to help grow the business
Requirements
Corefinity is a fast-moving, global technology business that specialises in hosting eCommerce websites. Our world-class infrastructure powers our extensive portfolio of well known brands that help drive exponential growth to our client’s brands globally.
As a Support specialist within our Leeds office, you will be responsible for providing excellent support to our client’s on a daily basis. Working as part of our support team, you will be the first point of contact between our engineers and stakeholders, ensuring all queries/issues/ tickets are resolved efficiently or escalated to the appropriate engineer.
- Organisational and communication skills are key
- Proven track record in first-line support (as a minimum)
- Ability to effectively summarise tasks and understand the basics behind what the client is requesting
- Aptitude for assessing whether requests require more information from the client & the responsibility in obtaining all relevant information before assigning to an engineer
- Great team player who is passionate about delivering results to help grow the business
Job Responsibilities
- Obtaining all relevant information from the client with regards to the requested task, prior to assigning this to an engineer
- Scheduling of tasks and appropriately assigning them to staff members using processes in place
- Maintaining fast initial response times when clients submit requests
- Over time you should be able to appropriately assign each task to the most suitable team member without guidance
- Carefully consider the scheduling of tasks, taking into account staff absences, task priority & SLA
- Effectively and regularly communicating with clients and staff to ensure tasks are not missed and are being progressed in-line with targets
Requirements info
Department
Support
Location
Leeds city centre office
Job Type
office based
We’d love to hear from you
Apply now
Why Corefinity
Our Perks
Enjoy a competitive salary that recognises your expertise and contributions.
Embrace work-life balance with our Friday early finish, as we work towards implementing a 4-day work week.
Express your individuality and work comfortably in our casual dress code.
Recharge and explore the world with our generous 30 days of holidays, as well as an extra day for every year of service.
Grow professionally through annual appraisals that foster continuous development.
Connect and unwind with colleagues at our regular and exciting social events.
Secure your future with our comprehensive pension scheme.
Experience the vibrancy of a city centre office location, offering convenience and access to amenities.