Services Manager

JOB PURPOSE

The Services Manager is responsible for the overall operational management, profitability and performance of multiple NHS community contracts. This includes overseeing service delivery, managing budgets, targets and accurate reporting, demand and capacity management, ensuring adequate staffing and resources, and maintaining effective relationships with clinicians, commissioners and other stakeholders. The role requires strategic leadership and operational expertise to ensure high-quality care and compliance with service standards.

KEY RESPONSIBILITY

The Services Manager will oversee the day-to-day operations of ENT and Dermatology services to ensure seamless and high-quality patient care. This includes capacity planning, clinic scheduling, and ensuring accurate logging of patient activities. The role involves managing service budgets, monitoring expenditure, and achieving financial targets. Additionally, the manager will build and maintain relationships with clinicians, commissioners, and healthcare providers, ensuring clinic facilities meet service demands and attending commissioner meetings as a representative of the services.

Leadership responsibilities include providing strategic direction, leading teams, and supporting staff development. The manager will handle recruitment, performance management, and ensure compliance with organisational policies. Regular monitoring of service performance, patient waitlists, and key performance indicators (KPIs) is essential, with a focus on optimising patient flow and improving service delivery.

The role requires strong leadership and financial management skills, effective communication, and stakeholder management abilities. Proficiency in using healthcare systems and data analysis is essential to drive service improvements and maintain performance standards.

SAFEGUARDING

Communitas Clinics is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employees have a responsibility

at all times to ensure the wellbeing and safety of children and vulnerable adults under the care of the organisation and to comply with Communitas Clinics’ policies and procedures in this.

CONFIDENTIALITY

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, staff and other healthcare workers. They may also have access to information relating to the organisation as a business. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data.