Account Manager
SKILLS
FULL DESCRIPTION
Summary
The Account Manager will build relationships with clients, provide technical expertise on the software product, troubleshoot technical issues, and ensure client satisfaction and product resubscription. The role involves effective communication, problem-solving, and collaboration with the internal team.
Key Responsibilities:
- Build relationships with existing and new clients after the sale has occurred, including phone calls, video calls, email, and WhatsApp
- Ensure clients are using the product successfully throughout their organization
- Act as the main point of contact for any technical issues reported by clients with ability to quickly trouble-shoot
- Maintain a high rate of client resubscription
- Collaborate closely with the internal team to ensure customer satisfaction
- Relay client feedback to product team
- Assess current processes and suggest improvements
Core Requirements/Qualifications/Skills:
- Working knowledge of the Pinpoint Works software – web and mobile apps (iOS and Android)
- Quick to learn new technology
- Communicate effectively with the customers and the wider technical team
- Highly autonomous with ability to effectively plan, control and organise schedule
- High level of written and verbal communication skills
- Work efficiently and log time effectively
Who will you be working for?
[Employer hidden — view at passion-project.co.uk] is a fast growing and industry-leading SaaS business based in Greater Manchester area of Cheadle Hulme with offices in Barcelona and Guernsey.
We provide unique online software for managing the finances of yachts and businesses within the music industry. As a multi-asset technology business, [Employer hidden] has gone from strength to strength, winning a number of awards and prestigious clients, some of whom are the largest yacht management and music management companies in the industry.
[Employer hidden]’s software also incorporates a multi-currency foreign exchange (FX) solution. In addition, Pinpoint Works, a specialist software business, provides simple, effective work list and project management solution for yachting.
Continual investment in new technology, like our app, integrated prepaid card, FX/payment systems, and our project integration enable [Employer hidden] to provide a superior software solution. [Employer hidden] has also recently added a HR and payroll solution to our extensive suit of products to further support our client's needs.
[Employer hidden] is proactive about building a unique company culture. We do this by creating a dynamic workplace, forging strong professional relationships with a focus on innovation and business excellence.
If you’re a passionate and driven person who thrives on challenge, you’re who we’re looking for to join our team.
Roles & Responsibilities
Become a technical expert of the software product – web and mobile apps (iOS and Android) – in order to:
- Build relationships with existing and new clients after the sale has occurred, including phone calls, video calls, email, and WhatsApp
- Ensure clients are using the product successfully throughout their organization
- Act as the main point of contact for any technical issues reported by clients with ability to quickly trouble-shoot
- Maintain a high rate of client resubscription
- Collaborate closely with the internal team to ensure customer satisfaction
- Relay client feedback to product team
- Assess current processes and suggest improvements
- International travel may be required
- Adherence to all ISO 27001 requirements
Experience & Skills
- Working knowledge of the Pinpoint Works software – web and mobile apps (iOS and Android)
- Quick to learn new technology
- Communicate effectively with the customers and the wider technical team
- Highly autonomous with ability to effectively plan, control and organise schedule
- High level of written and verbal communication skills
- Work efficiently and log time effectively
- Swapping tasks regularly throughout the day while maintaining high productivity
- Support a large number of clients to a high degree
- Work methodically and logically
- Assimilate quickly and retain new information
- Have energy, initiative & enthusiasm
- Demonstrate excellent attention to detail
- Flexible working hours – some weekend and after-hours work may required to support our global clients
Send your CVhereto apply
[Employer hidden] Limited
5 Brooks Drive
Cheadle Royal Business Park
Cheadle SK8 3TD, United Kingdom
[contact hidden]
(+44) 3300 536373
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