Ticketing Manager
SKILLS
FULL DESCRIPTION
Summary
We are seeking an organized and customer-focused Ticketing Manager to oversee all aspects of ticket sales and distribution for our events. In this role, you will manage the ticketing process, ensuring a smooth and efficient experience for attendees. This is a fantastic opportunity for someone who excels in high-pressure environments and has a passion for event management and customer service.
Key Responsibilities
- Oversee ticket sales, including online, phone, and in-person transactions.
- Manage ticketing platforms and ensure accurate setup of event details.
- Monitor sales performance and provide regular updates to the event team.
- Coordinate with marketing and event staff to implement promotions and special offers.
- Resolve customer inquiries and issues promptly, ensuring a positive experience.
- Supervise on-site ticketing operations, including box office staff and entry processes.
- Prepare post-event sales reports and analyze data to improve future ticketing strategies.
Core Requirements/Qualifications/Skills
- Proven experience in ticketing management or a similar role.
- Familiarity with ticketing software and platforms.
- Strong organizational and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to work efficiently under pressure and adapt to changing situations.
- Flexibility to work evenings, weekends, and holidays as required.
About the Role
We are seeking an organized and customer-focused Ticketing Manager to oversee all aspects of ticket sales and distribution for our events. In this role, you will manage the ticketing process, ensuring a smooth and efficient experience for attendees. This is a fantastic opportunity for someone who excels in high-pressure environments and has a passion for event management and customer service.
Key Responsibilities
- Oversee ticket sales, including online, phone, and in-person transactions.
- Manage ticketing platforms and ensure accurate setup of event details.
- Monitor sales performance and provide regular updates to the event team.
- Coordinate with marketing and event staff to implement promotions and special offers.
- Resolve customer inquiries and issues promptly, ensuring a positive experience.
- Supervise on-site ticketing operations, including box office staff and entry processes.
- Prepare post-event sales reports and analyze data to improve future ticketing strategies.
Requirements
- Proven experience in ticketing management or a similar role.
- Familiarity with ticketing software and platforms.
- Strong organizational and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to work efficiently under pressure and adapt to changing situations.
- Flexibility to work evenings, weekends, and holidays as required.
Preferred Qualifications
- Experience in live events or entertainment industry ticketing.
- Background in sales or marketing is a plus.