Head of Analytics

Responsibilities

As the Head of Analytics, you’ll take the lead in driving [Employer hidden]’s analytics services, working closely with key stakeholders across the organisation. This is a dynamic, high-impact role where your leadership, communication, and organisational skills will ensure the seamless delivery of analytics solutions that meet and exceed client expectations. We’re looking for a proactive, self-motivated leader who thrives in a fast-paced environment and is passionate about turning data into business value.

Principal responsibilities will involve:

• Management of the analytics team including identifying and assigning specialist resource to deliver the client projects and right-sizing / right
• skilling the analytics team to ensure projects are delivered in accordance with agreed client commitments
• Line management and coaching of a team of specialist data analysts and data scientists for the provision of analytical services
• Ownership and management of key client relationships for the delivery of analytical projects
• Lead and actively participate in the hands-on delivery of analytics projects, including data exploration, modelling, visualisation, data storytelling
• and drawing out actionable recommendations for our clients
• Quality assurance of key client deliverables ensuring [Employer hidden]’s quality standards are met
• Own the overall analytics strategy, setting the vision and roadmap while leading the evolution of analytics and data science capabilities to drive
• innovation and business impact
• Working with the cross functional teams to provide insights for new products, product enhancements and technical development roadmaps
• based-on learnings from the client engagement activities balancing the business / customer needs with technical / project constraints and
• timelines
• Provision of client insights to inform future sales and customer engagement activities
• Provision of reporting to the PMO in accordance with [Employer hidden]’s delivery governance

About the team you would be managing

Our Data Analysts and Data Scientists:

• Are experts in turning large quantities of complex client data into insights which can be used to inform decision making and drive business benefit
• Are experienced in producing data visualisations, detailed reporting and analytics underpinned with clear business commentary
• Apply advanced statistical techniques such as ML algorithms to deliver client outcomes
• Invest in research and development to keep up to date with the latest analytical and data science techniques in this rapidly evolving field
• Balance the technical and analytical demands of their role with the need for strong engagement with our clients and consultants alike
• Conduct data analytics for complex data sets including our Tier 1 Telecoms / Utilities clients and provide insights into a range of focus areas
• including marketing services, customer eligibility, compliance, financial vulnerability, credit risk, collections, value based management, discounts
• and promotions

Requirements

Competencies:

You will have excellent communication, planning, prioritisation, organisation and leadership skills. You will demonstrate strong commercial awareness, which promotes and protects the interests of both [Employer hidden] and our clients alike.

Key competencies and requirements include:

• Extensive management and leadership skills
• Advanced analytical expertise with strong applied technical and analytical skills across a range of analytical programming languages (e.g. SQL,
• python) and visualisation tooling (e.g. Power BI, Tableau)
• Expertise in advanced data science methodologies, including machine learning (classification, regression, clustering)
• A curiosity for data insights, new and emerging technologies, and innovation
• Delivery focused; budget aware
• Excellent planning and reporting
• Clear and transparent communication
• Delivery and deadline driven
• Have a keen eye for detail
• Logical and structured approach
• Critical thinking and problem solving
• Decision-making
• Team player, approachable, likeable
• Trustworthy
• Adaptability
• Accountability, effectiveness
• Stress tolerance
• Presentable, professional, punctual
• Flexible to work across multiple locations

Education, Training & Experience:

You will have proven experience working in a senior capacity in a variety of relevant industries and have the ability to operate effectively in unfamiliar environments, remaining calm under pressure and agile in approach

You will have a minimum of 10 years experience of building and leading large high performing analytics teams to deliver clear, concise and insightful data analytics

You will have in-depth experience in analytics for credit risk, affordability, collections and base management (customer segmentation) including a sound working knowledge of bureau data with the ability to leverage your experience to coach and lead the Analytics team to accelerate findings and insights

You will have extensive experience of managing senior external stakeholder relationships

You will have experience in leading teams to translate data analysis into targeted information which can be converted into actionable improvements, based on specific client / industry need

You will have developed strong organisation and planning skills, ideally, within an analytics / business information environment

You will have advanced MS Office skills including MS Excel, Word, Outlook and PowerPoint and be comfortable in the use of other office packages e.g. Visio, Microsoft Project, etc

You must have excellent communication skills, both written and oral, and be very comfortable interacting with all people at all levels across the [Employer hidden] team and with our client contacts

People at [Employer hidden]

Success in any business is ultimately about its people; their skills, personality, attitude, qualities, dedication and enthusiasm. We recognise the value of our people and their commitment to working together as a team, but equally between ourselves and our clients.

Our consultants are often personally recommended and undergo rigorous screening to ensure they share the qualities that are integral to our business. They naturally have an outstanding level of skill in their areas of expertise, many with significant operational experience within our key industry sectors.

At [Employer hidden], we:

• believe working with our clients, in collaboration, delivers better results
• coach & mentor our clients’ teams so our solutions live on after our assignment ends
• believe in delivering benefits as we go along

If you would like to join a unique working environment, with a sociable culture, where work is done a little bit differently – and we believe ‘better’ - then we look forward to hearing from you!