Senior Credit and Collections Consultant

About [Employer hidden — view at passion-project.co.uk]

Data makes the world go round. Every day, we generate it, use it, consume it, and demand it. At [Employer hidden], we are all about the intelligent use of data. We work with some of the country’s leading brands to support them in making wise decisions powered by data. We help them transform their customer data into a structure they can use, enabling them to improve it, make sense of it, and drive value from it.

Founded in 2005, we are a customer-centric business with a World Class $+82$ Net Promoter Score. We believe data should be at the heart of every company. While we are sector agnostic, primarily our clients are in the water, energy, telecoms, financial services, charity, and retail sectors. We help them improve their customer prospecting and marketing, customer management, billing, collections, and retention over the lifetime of the customer.

We have delivered consistent success and ROI for our clients through new customer acquisition, customer management, onboarding, and ongoing development, to ensure every consumer is treated like an individual.

Data can reveal the full picture and we join the dots.

The Role

You will provide Credit and Collections expertise to support internal and client projects based on demand. You will be a flexible, self-motivated individual with experience of providing senior level consulting and working on a number of concurrent projects.

Responsible for the provision of Credit and Collections subject matter expertise to:

• Provide specialist credit risk management and strategy guidance and input
• Provide specialist collections strategy guidance and input, including design, development and management
• Provide specialist guidance and input into credit risk and collections policy definition, governance and compliance
• Provide specialist guidance and input into the design and development of segmentation for ongoing customer management strategies
• Provide specialist support for accelerated cash collections through operational taskforce activity, customer campaign management and third-party account placement
• Provide specialist guidance and input into collections training, call scripting and speed to competency plans

Have strong client-facing and teamwork skills, demonstrating leadership to motivate others and the ability to define a shared vision for the long-term project goal, effectively delegating where appropriate

Provide strong delivery capabilities and leadership within our delivery teams, including:

• Understanding how project deliverables support our clients ‘bigger picture’ and / or strategy of a client organisation
• The ability to quickly build a detailed knowledge of [Employer hidden]’s product offerings, technologies and industry sectors for the clients you support with a holistic understanding of how they can apply across a range of challenges
• Effectively managing a client’s project scope, ensuring that results are delivered on time and to an exceptional standard
• Being detail orientated, providing quality assurance to deliverables such as reviewing documentation produced and ensuring high quality communication with our clients, whilst coaching and supporting delivery team members
• Management of stakeholder relationships, project meetings / working groups, steering meetings and Quarterly Business Reviews (where appropriate) with the ability to influence and facilitate effective decision making
• Using excellent problem-solving skills to develop creative solutions to meet the challenges that our clients face through advanced business analysis
• Ongoing management of the client programme plan, ensuring that high quality project governance and documentation is in place to support client delivery and that project status reporting is accurate, timely and relevant
• Identifying and submitting further client development opportunities to the Commercial Product Management, Customer Engagement and Client Services Teams

Requirements

Knowledge and Experience Essential:

• $c.5+$ years’ experience in Consultancy, Project Management, Business Analysis, Change Management and/or Strategy
• Have highly competent communication skills, being able to tailor messaging based on the audience including the ability to interact with C-suite stakeholders
• High competency in applications such as Word, Excel, PowerPoint, Microsoft Project, Outlook, Teams, Jira, Confluence
• Extremely high competency in time management and organisation skills
• Extremely high competency and knowledge of delivery approaches such as Waterfall / Agile / Hybrid, including different methodologies within each of these approaches

Desirable:

• Utilities, Financial Services, Telecoms background
• Proven project management skills (MSP, Prince II)
• Business analysis skills
• Coaching / training

Personal Profile:

• An exceptional focus on delivery
• Ability to learn and adapt quickly
• Exceptional communication skills (written and verbal)
• Ability to grasp new concepts
• Team working
• Flexibility

People at [Employer hidden]

Success in any business is ultimately about its people; their skills, personality, attitude, qualities, dedication and enthusiasm. We recognise the value of our people and their commitment to working together as a team, but equally between ourselves and our clients.

Our consultants are often personally recommended and undergo rigorous screening to ensure they share the qualities that are integral to our business. They naturally have an outstanding level of skill in their areas of expertise, many with significant operational experience within our key industry sectors.

At [Employer hidden], we:

• believe working with our clients, in collaboration, delivers better results
• coach & mentor our clients’ teams so our solutions live on after our assignment ends
• believe in delivering benefits as we go along

If you would like to join a unique working environment, with a sociable culture, where work is done a little bit differently – and we believe ‘better’ - then we look forward to hearing from you!