Project Manager

About [Employer hidden — view at passion-project.co.uk]

Data makes the world go round. Every day, we generate it, use it, consume it, and demand it. At [Employer hidden], we are all about the intelligent use of data. We work with some of the country’s leading brands to support them in making wise decisions powered by data. We help them transform their customer data into a structure they can use, enabling them to improve it, make sense of it, and drive value from it.

Founded in 2005, we are a customer-centric business with a World Class $+82$ Net Promoter Score. We believe data should be at the heart of every company. While we are sector agnostic, primarily our clients are in the water, energy, telecoms, financial services, charity, and retail sectors. We help them improve their customer prospecting and marketing, customer management, billing, collections, and retention over the lifetime of the customer.

We have delivered consistent success and ROI for our clients through new customer acquisition, customer management, onboarding, and ongoing development, to ensure every consumer is treated like an individual.

Data can reveal the full picture and we join the dots.

Responsibilities

Working independently or as part of a programme team to provide project management expertise to deliver our products and services. You will be a flexible, self-motivated individual with experience of working on a number of concurrent projects.

• Deliver the project to agreed time, cost and quality standards
• Manage and communicate with all project stakeholders – client sponsors, client teams, third-party and internal teams
• Provide regular status updates and communications across the project team
• Co-ordination of internal/external meetings and workshops including chairing project meetings
• Preparation of material and reporting in accordance with agreed programme governance
• Maintaining/updating/ collating weekly project status reports and actions, issues and risk logs and contacting project team members appropriately
• Creation of and ongoing monitoring and management of the Project Plan
• Maintaining and monitoring resource schedules, flagging up any issues/conflicts
• Submitting the risk/issues log for review and escalating when required
• Attending meetings/workshops producing minutes and chasing up actions when required
• Management of deliverables on the project shared drive i.e. version control; deliverables tracking etc.
• Covering general administrative duties
• Supporting the Programme Manager in day to day activities required to deliver the project (if required)
• Co-ordinate the definition and documentation of any required Acceptance Criteria for the acceptance of solutions prior to go live
• Ensure that full impact assessment are carried out where required with the Delivery teams, within agreed timescales
• Act as an interface between the business and delivery teams, including technical teams
• Track requirements through the delivery phase and ensure delivery
• Provide assistance and support for the definition of the operational processes and procedures when required
• Assist the business to produce workarounds where requirements cannot be met fully
• Responsible for ensuring that any User Acceptance Testing approach is defined and agreed
• Support any User Acceptance Testing activity and act as the main interface between the business and technical teams
• Produce project communication plans and create and deliver communications in line with that plan

Principle Accountabilities

• Delivery of projects to agreed time, cost and quality
• Production and management of key project documents e.g. PID, AIRs etc.
• Creation and management of the Project Plan
• Maintenance of the Resource Schedule
• Preparation and publication of Weekly Progress Reports
• Documented Acceptance Criteria with input from all impacted business areas
• User Acceptance Test support when required

Requirements

Knowledge and Experience Essential:

• Proven Project Management skills
• Project Management Accreditation (AgilePM, Prince II)
• Strong problem solving skills
• Consultancy / client-facing background
• Stakeholder management
• Strong planning (MSP), governance & documentation

Personal Profile:

• An exceptional focus on delivery
• Ability to learn and adapt quickly
• Ability to grasp new concepts
• Team working
• Flexibility

Desirable:

PMO experience

Coaching / training

Business Analysis skills

Background in Utilities, Telecoms or Financial Services

People at [Employer hidden]

Success in any business is ultimately about its people; their skills, personality, attitude, qualities, dedication and enthusiasm. We recognise the value of our people and their commitment to working together as a team, but equally between ourselves and our clients.

Our consultants are often personally recommended and undergo rigorous screening to ensure they share the qualities that are integral to our business. They naturally have an outstanding level of skill in their areas of expertise, many with significant operational experience within our key industry sectors.

At [Employer hidden], we:

• believe working with our clients, in collaboration, delivers better results
• coach & mentor our clients’ teams so our solutions live on after our assignment ends
• believe in delivering benefits as we go along

If you would like to join a unique working environment, with a sociable culture, where work is done a little bit differently – and we believe ‘better’ - then we look forward to hearing from you!