Design and Sales Consultant
SKILLS
FULL DESCRIPTION
The Role
Location: Richmond Design Studio (Find Us)
Salary: £30k per annum plus commission – OTE £50-60k
Job type: Permanent / Full-time
Working Hours: 5 day weekly rota: 8-5pm Monday-Friday, 9-5pm Saturday, 11-4pm Sunday
Leave Allowance: 22 days rising to 25 based on length of service
Key Aspects of the Role:
The Design and Sales Consultant’s main responsibility is to delight our customers with beautifully crafted bathroom designs, backed up by expert technical and product knowledge. Key to your success is building and maintaining excellent customer relationships. You will evaluate customer needs and use our 3D proprietary design software to maximise the customer value and ensure profitable sales.
Core Duties:
- Develop rapport with customers to understand their requirements, style and preference
- Be an ongoing student of cutting edge and on-trend bathroom design
- Develop and maintain an excellent product knowledge of our entire range of products and those of the wider industry.
- Provide support developing new projects' design and assisting in visualising concepts utilising cutting-edge 3D and VR technologies
- Demonstrate initiative, enthusiasm, “can do” attitude and passion for our product range.
- Be friendly first point of contact for customers visiting showrooms, meet walk-in traffic and convert into profitable sales.
- Answer all web calls and convert into single or multi-channel sales.
- Ensure that profit margins are maintained in accordance with our pricing policy
- Ensure that after negotiations customer leaves feeling they have achieved good value.
- Ensure that the company CRM and ERP system is used in accordance with the company guidelines to properly manage your pipeline, quotations, orders and fulfil your reporting obligations.
- Identify trade opportunities and use outbound calling and email to build a relationship and generate sales opportunities.
- Utilise the resources provided by our Marketing department to develop and maintain an understanding of our perceived competitors and the wider bathroom industry, so that you can better position our proposition to our customers.
- Ensure that all of your activities are carried out in line with all company procedures and processes.
- Ensure that customer service excellence is provided at all times.
- Maintain a smart appearance at all times when in contact with customers.
- Ensure showroom presentation is reflective of the high quality and standards of our product range and design.
- Ensure that all communication is professional, polite and upholds our company values.
- To enjoy what you do, share this enjoyment with others and be a positive role model for all of your colleagues.
- Ensure that all orders are handed over to our After Sales team in accordance with the company process and customer care checklist.
- Ensure that we explain the role and advocate the value of our After Sales team to our customers, so that they perceive them as experts and will utilise them in the event that they need support, after an order has been completed.
- Collect customer feedback, drive social media reviews and continually undertake market research for individual and company performance improvement.
- Work in collaboration with the Aftersales team to understand and proactively improve any issues relating to customer experience and to drive improvements in our end-to-end process.
- Any other duties that may be required from time to time.
What skills will help to succeed in the role?
Good motivational skills
Strong communication skills
Strong negotiation skills
Unparalleled positivism
Product knowledge
Rapport building
Time management
Objection prevention and handling
Gaining commitment
Excellent closing techniques
What are the measurements of success?
Sales Revenue, GP and Margin
Be an ongoing student of cutting edge and on-trend bathroom design
Customer Satisfaction surveys to all customers with a minimum of 75% positive reviews
Meet and exceed your personal KPIs
Complete personal quarterly objectives, core duties and satisfactory monthly SBD reviews.
Rewards & Benefits:
Commission of up to 15% of Sales GP
Quarterly and annual bonuses for hitting key metrics
EMI Share Scheme
Ongoing learning and development
Scope for career progression
Pension Scheme
Perkbox
Simply Health Plan
Gym Membership or fitness credits
Early finish Fridays
Required
Proven track record of generating leads and converting into sales within a showroom environment
Problem solver with ability to deliver alternative, innovative and customer focused solutions
Excellent sales and negotiation skills & customer service
Full of initiative, enthusiasm, “can do” attitude and passion for our product range
Outstanding communicator (written and verbal)
Professional appearance
Strong time management and organisation skills
Good understanding of the KBB trade and retail industries, particularly within bathroom or interior design, installation and related fields would be highly desirable.
Ready to Apply?
Click on the link below to apply for this role, upload your CV and cover letter/note. Please include an explanation of why your experience is specifically relevant to this role at BathroomsByDesign, how you will succeed and why you think your next career move should be to join our team.